Review Time
Do not EVER take your watch here for a battery replacement. Just took in my wife’s expensive Bulova watch for a battery. The “tech” said he had trouble getting the back off and had to use tools not designed for watches. Not only did he end up severely scratching the back of the watch, but then he said he could not get the back to snap into place again and gave it to me in two pieces. He blamed it on the design of the watch. This is not a cheap Timex, but a pricey Bulova! He said I could take it to a jeweler 30 miles away to see if they could get the back on and would not cover any cost for the repair. I would post photos, but this review does not allow that. I now have a watch that has greatly decreased in value because of the damage, and can no longer use it without a back. He never even apologized.
Sent my wife there because I knew they would have a Car Starter Battery & might even help her change it. They not only sold her the $.50 battery, they also sold her on the idea that for a low low price of $21 it could be warranted for life.What a SCAM
Today May 9th 2023 I bought a 12-pack of 9volts batteries with an expected 5 year battery life as indicated on the package. BatteryPlus Pineville NC store sold me this package with 3 years of battery life left on them. Big time deceiving to say the least.
Bought 6 6v batteries for my golf cart that were advertised as 215Ah for $144.95 each. Once I picked up the batteries and drove the 1-1/2 to put batteries in golf cart, I realized that these were only 210Ah not 215Ah. Checked my receipt, and website to make sure I wasn't given the wrong ones. Nope, part numbers matched. So they are advertising a 215Ah battery but giving you a 210Ah one instead. Doesn't sound like much, but Ah rating are how batteries are priced. Imaging paying for High grade gas, but getting low grade. Sure, it will work but you paid for a better product and got a lesser one instead. BAD BUSINESS PRACTICE. Won't be going back!
Took my working phone in for a cracked repair. Went on a Sunday, they didn't have the part in stock and said they would have it in Tuesday. Got a call On Tuesday, they had the part in. Took phone in, it was working perfectly fine, cracked screen yes.Spent two hours there waiting. One guy working in the store and when a someone else walked in, he went and helped them to make sales, leavining my phone in the process. Said. repairs take second place, as they may take an hour. so like 10 or more people walked in and my service kept being left for sales above all.Lpw and behold, I get told the screen they took 2 days to get in was wrong. Mind you, as soon as this person opend the phone excuses began. So after 2 hours, I was told the new part wasnt correct, and that they would overnight the new part again. Oh yea by the way, the display now didn't come up...bad eeling here. They kept it overnight so no phone. Got and email the next day staing, oh we replaced 3 new screens on your device and it is unfixable and now the logic board is damaged and I need to contact the insurance company for a replacement device. They handed my phone back to me totally useless. I mean the phone was working fine except for the cracks and now the display no longer functions as a result of their repair of a cracked screen???!!Never take a phone there. Never buy anyting there.Nightmare experience and they just couldn't care less
It was Saturday afternoon (5:20 PM) & my car battery was dead. Thankfully a neighbor helped in getting it running at which time I headed to Batteries Plus on Commerce Dr. Tim was the gentlemen who found that the battery was under warranty, changed to a new one & I was on my way. I want to pass on my thanks & appreciation to Tim for his wonderful customer service, kind deamenor & getting me back on the road. Tim should be acknowledged for his diagnosing a bad battery, verifying with his Manager the appropriate steps in replacing the battery at no charge. I am grateful for the wonderful service Tim provided.
I purchased a lithium battery ($120) 12/1/2021 (order 46405480). It is supposed to have a 36 month replacement warranty and at month 16 it is 100% dead and won’t take a charge. Bring it to the store to have them repair or replace and they keep it for two weeks w/o calling me. Then they say they can’t charge it so they will not honor the warranty. How does this make sense? I have a battery that won’t charge (zero physical damage) and ask for them to honor their warranty as it is obviously defective. They said they can charge it and therefore can’t test it so it voids the warranty. I have made several calls to corporate who just say they are waiting on the store manager to respond. They sell inferior products, do not honor their warranties, have poor customer service, and do not return calls. DO NOT BUY FROM THEM.
I needed a new battery charger for my wheelchair. I needed it for work on Friday. I ordered one on Tuesday and paid for overnight shipping. The product did not arrive on Wednesday, so I called on Thursday. The call taker said she didn't know what had happened, but that UPS would be delivering it by 7:00 pm on Friday. I told her this was unacceptable and asked why I had paid for overnight shipping if it wasn't going to get to me overnight. She told me she would email me the UPS tracking number so I could contact UPS directly to see what they could do. She also told me she would have someone from a shipping quality control office to discuss what had happened. Neither thing happened so I called back today to complain. I explained my situation and ended up with the same call taker. She never apologized for not following through on what she said she would do. In the meantime, I had to order a new charger from a local company that luckily had the charger I needed. it cost me $30 more, but I needed it so I could work today. I canceled my other order. I told the call taker I was not happy with the service or the fact that she didn't follow through on what she said she would do. Again, no apology. Needless to day I will not be using this company again.
Batteries Plus Bulbs #199 is by far the best store with the best customer service in the U.S.A. I would recommend anyone seeking qualified professional salespeople with impeccable customer service skills to visit Batteries Plus Bulbs #199. I have been visiting this store for years and every time I feel appreciated and welcome by the entire team. I currently live in GA. When my batteries stop working, I wait until I visit VA to take my watches to this store to get my watch batteries replace with their life-time battery policy. And I have about 7 watches listed in their system for life-time battery replacement. It doesn't matter for me; I will drive hours to get my watches service at this location. Not only is their customer service great but the way they take care of your merchandise is commendable. They treat my watches as if it was their own. If I were starting a business, I would hire this incredible staff. They are the blueprint of what customer service is all about. I would like to thank FHAIR and the entire team for all they do. Your store and your team are by fair "best in class" in customer service, customer appreciation, kindness, and respect. Thanks for all you do and thanks for making me feel appreciated. Customer for life.
Claim your business profile now and gain access to all features and respond to customer reviews.
We sell and recycle batteries for everything. Battery Experts serving personal and business needs. Visit your local Batteries Plus store or request info to own a battery Franchise.
