Review Time
I recently requested a repair for a split in my son’s Belstaff gillet, I could have gone to a seamstress closer to home but decided I wanted a professional repair….! This isn’t what I got and no one from Belstaff will respond to my emails I have sent, as they have ruined the gillet. not only have they taken a piece of material from inside the zip that doesn’t match the colour at the front of the gillet they replaced inside the gillet with a completely different colour and material so now the gillet can’t be worn. I wish I had taken the gillet elsewhere but thought Belstaff would know what they were doing.extremely disappointed do not use their repair service.
I ordered the Brooklands motorcycle jacket and it exceeded all my expectations! I live in the United States and I am 5 feet 8 inches tall. I weigh 185 pounds, 32 inch waist and my chest is 43 inches. I ordered a 2xl and it fit perfectly! I am normally a large on garments that I buy in the US. If you are in between sizes order the next size up! Also the additional length Belstaff added to this jacket is a game changer! It’s the best jacket I have ever had. I don’t have a lot of money and it was a hard stretch to buy it but it will last for my life time. I rather have few nice things than a bunch of mediocre stuff! Cheers!
Absolutely shocking customer service. Items ordered not delivered, emails not responded to by customer service dept, online chat only open 3 hours a day on weekdays when most people are at work - or put another way the online chat is closed for 21-24 hours per day…Still waiting for an answer if my items will be be delivered or not.Update 12/11 - I have seen the Trustpilot response which is completely false and untrue. I received no email update as stated on the Friday and the items they say were delivered simply were not in the parcel and thus not delivered. The parcel was barely large enough to contain a baseball cap let alone the pair of shoes and polo shirt missing from the delivery. Poor to add lies on top of a poor customer experience !
Never will I buy Belstaff again. As someone who owns thousands of pounds of Belstaff jackets, this last experience has left me realizing it’s just another greedy company, not prepared to back up its over inflated prices with customer service that matches.Ordered an item from the website unfortunately the wrong size had been sent, so returned it.Returned- 10/10/2025Arrived - 17/10/2025I’ve had no correspondence from Belstaff to indicate the receipt or processing of the item, other than me checking my return reference agains their tracking. As of writing this (11/11/2025) it’s been almost 4 weeks they have had the item back with no sign of a refund.I chased this with them on 30/10/2025, to which I received a mail on 08/11/2025 advising my query is in a queue.This review is in keeping with the experience of many other negative reviews on here surrounding their returns process and customer service as a whole.If brands are going to charge a hugely inflated price on their items for badge appeal, which we all know Belstaff is, they’d better back it up with customer service and support. It’s 2025, no way should a return on a premium item take over 5 weeks with no communication. You’ve lost a customer! Order number UKW-275547 if you are interested Belstaff.
Ordered x2 Sweatshirts in there recent sale. Marked as delivered on Royal Mail but this was for something else, the Royal Mail photo even shows this. I emailed several times without a response and numerous voicemails have been left. I have finally had a generic response stating that its been upgraded to an urgent request but still nothing has been refunded. Absolute waste of time that I'm going to be forced to chargeback via my bank.
Hi .Good morning to everyone. I’ve been asked to do a review on Belstaff clothing.I’m am 66 on new New Year’s Eve. I’m at the age that certain clothing look ridiculous on an old man ? I’ve put some weight on since I’ve retired and the staff at Belstaff Manchester have looked after me above and beyond . when they have certain offers ? they get in touch with me to let me know the offers .I’ve always found Belstaff clothing top quality. wouldn’t hesitate to purchase something else. I hope the young lady that looks after me at Manchester store gets a nice Christmas bonus.all the best Paul
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
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