belstaff.co.uk

3.9
3.9 Based on 201 reviews

A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924....

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Average Rating

3.9

/
5

201 Reviews

5 Star
69%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
26%

Filtered Reviews

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Review Time

Mathieu Piché-Messier
Excellent products and great customer…

Excellent products and great customer service on one item that needed to be returned. Made easy and efficient by Mike. Thank you.

5
Date of experience: Aug 11, 2025
Graham
Five Star Customer Service

I dealt with Loretta based in Manchester and it has to be one of the best customer service experiences I have had. She went above and beyond and has a lovely persona. Perfectly suited to her position and I hope Belstaff appreciate her professionalism and skills. I have no hesitation in recommending Belstaff. Thanks Loretta.

5
Date of experience: Aug 06, 2025
Mags
I am very satisfied with the customer…

I am very satisfied with the customer care that I received from Belstaff. Louisa was very helpful and communication was excellent, prompt polite responses.

5
Date of experience: Aug 05, 2025
Frances Giannotti
Made a mistake on my return address and…

Made a mistake on my return address and Mike was wonderful solved all the issues thanks again

5
Date of experience: Aug 05, 2025
Neil
Awesome service and product.

5
Date of experience: Aug 04, 2025
Hal Clark
Delays with shipping and delivering order

I had an issue with the shipping of my order and I contacted Belstaff customer service. Michael Alexander reached out the following day to assist me. Michael was persistent and diligent every day, providing me updates every day, for 15 days until my order was delivered. Great customer service!

5
Date of experience: Jul 31, 2025
Fantastic Company

Great high quality products and fantastic customer service. Thank you Louisa. Everything is perfect.

5
Date of experience: Jul 30, 2025
Flynn Bell
Great customer service, undiscussed jackets quality

I received a very helpful support in choosing the correct size for each jacket, as well as technical data about fabric weights etc... Response time is short. You get always the same POC, Michael Alexander in my case, and this is a great thing in my opinion.

5
Date of experience: Jul 29, 2025
TH23
Vey happy with the purchase

Very happy with my purchase — got the V Racer leather jacket during the summer sale.Initially felt a bit disappointed when the jacket arrived without a hanger, but after reaching out to customer support, they assured me one would be sent within a week.Special thanks to Mike for resolving everything so quickly! 😊

5
Date of experience: Jul 29, 2025
FS48
The service has been excellent

The service has been excellent. I'm a fan of the brand and own a lot of Belstaff clothing, and from now on I'll buy directly through the website. Thank you so much for such excellent customer service. Best regards. Especially to Michael Alexander for his kindness.

5
Date of experience: Jul 28, 2025

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