Review Time
Felt flimsy and ineffective. On top of that, I had to take multiple moulds and pay additional costs, only to end up with no noticeable improvement.This has been frustrating, especially when friends who chose Invisalign have achieved the results they were promised. I now find myself considering Invisalign anyway, which means effectively paying twice for treatment that should have worked the first time.I expected better quality, results and transparency from Bitesoft. At this stage, I feel let down by the process.
After all my kids had braces I really wanted to have nice teeth too! I am in my 50’s and didn’t want to have the traditional braces in for a couple of years - I looked into a few options and Bitesoft ticked all the boxes! I could take the aligners out on special occasions, which was great! I went for the at home option, so no booking appointments around work etc. The fortnightly scanning was straightforward and the price was affordable, compared to other alternatives. I now have lovely straight teeth with no gaps - thank you Bitesoft team 😁!
It was good at first, and my teeth were fixed well. However, now I am disappointed. Last year, I was told that I would need to rescan my teeth or do impressions on my teeth every time I order new retainers. (Every six months) At that time, I asked them to send me retainers based on my final refinements many times as it was when I had just completed my refinement process. But they insisted that I would need to do impressions again. (But now, it seems to be changed and I was told that I wouldn’t need to the scan my teeth every time.)Anyway, since I would move overseas and I wasn’t good at taking impressions, I decided to make my retainers at a different company as this company didn’t require me to rescan my teeth etc. whenever I order new ones.I was following all of the conditions to be qualified for their warranty “10 year smile guarantee”. I was changing my retainers every six months etc.However, since I didn’t buy the retainers through Bitesoft, I was told that I wasn’t qualified for the warranty and would need to pay for refinements.The website says: “It only covers teeth held in position by a Bitesoft bonded wire retainer or a regularly updated plastic retainer (every 6 months).”It doesn’t specifically say plastic retainers need to be through Bitesoft. I was happy when my teeth were fixed, but now I am disappointed.*to your response.As I mentioned here, it isn’t clearly stated that retainers should be through Bitesoft. “ It only covers teeth held in position by a Bitesoft bonded wire retainer or a regularly updated plastic retainer (every 6 months).”Now, it seems like you have updated your website, but I screenshot what it was before. You could just admit that it wasn’t clearly stated. Also your staff didn’t warn me that I wouldn’t be qualified for the warranty if I buy retainers through the other company. It just seems unfair.
The Bitesoft team and specialist made starting this experience smooth and informative. They were quick in responding to any concerns or questions I had, offering the most suitable solutions to things like payment plans, shipping addresses and consult appointments. Particularly Melissa and Emma were exceptional in curating personal care, reaching out often to ensure I was provided with the most recent updates on my treatment journey and progress. By choosing these specialists at bitesoft you will not be disappointed by the service and won’t be surprised by any unexpected additional costs. Highly recommend choosing Bitesoft over big name companies.
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For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand.
Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way.
Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes.
Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.See more
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