Review Time
A third party passed my details on to them, without my consent or without me knowing. They set up a direct debit, without me signing any credit agreement. They took money without my consent for an insurance policy I am paying annually for (why would I ever need a credit agreement for an insurance policy?!). When I called for support, genuinely thought I was being scammed or it was fraud… they blamed the insurance company and told me to “calm down”… think I had every right to be a bit stressed, genuinely thought it was fraud and had even called me bank. Morally corrupt. I have called my insurance company and they assure me it’s been sorted out but this company is emailing me annual statements and has all my details now, disgusting. Just called you again on the number below, your customer services are unhelpful and rude. Transferred me back to the insurance company, despite my insurance company transferring me to you. Hours on the phone and no resolution. I’ve sent you an email so maybe you can help there.Uninsure confirmed to me twice via the phone that this policy is cancelled. This company is yet to provide any confirmation of cancellation of the credit agreement. I now have a credit agreement for a product that does not exist, with a company ill-equipped to support any kind of resolution. Hope you enjoy my complaint from the financial ombudsman, because this is wild.
My name is Leonardo da Silva and I have an agreement with Close Brothers, I received a letter saying they overcharged me £50 and that I was due a refund, my Nationwide bank account could not be verified by them as well as my Santander account, anyway I had to send a bank statement to get the refund, they only process refunds on Mondays and fromthere it takes 7 to 10 working days, that's a whopping 15 days until I receive back what they overcharged me.
My insurance provider uses this company and if it weren't for the way i was treated by there customer service Id be writing a 5 star review now instead as I was fairly happy with everything else. I was informed by my insurance provider that they haven't received a document that I sent into close brothers and that they needed it asap. So on Monday the 12th of may I called there helpline only for them to tell me that I had called the wrong number and that I would be transferred over to the right one, however I was transferred to the wrong number and was told I had to be transferred again (this process repeated itself 8 times, sometimes back to people I had already spoken to and was even given a number that I could call directly and I got nowhere). And today, Tuesday the 13 of may I decided to try again and got the usual response of them needing to transfer me to someone else. I was getting annoyed at this point so I told the person on the phone what had happened and that it wasn't acceptable which was completely ignored, I then said can you please listen to me and she then then shouted at me and spoke over me every time I tried to say something. I still 2 days later and after calling 7 different phone numbers have not found out what is going with my insurance documents as my insurance provider should have them by now
I called today at 2:03pm to confirm if my friend had any debts to pay because they keep sending letters to his home and the attendant just shouted at me, said there is nothing to pay and hung up on my face. I will definitely stay away from this company because it was very scary and uncomfortable situation.
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