Review Time
Called because the letter I received said to if anything was wrong with my bank details for the direct debit. Spoke with Esther. She had zero confidence in dealing with my issue. Why is my previous married name on the direct debit instruction when I didn't use that name when I completed it on the insurance website. She said she had changed it and when she clicked on save it reverted back. I was calling during a comfort break with work (I am also a call handler but in adult social care). I have now had to send an email because I won't be paying any missed payment fees if they don't get that sorted.
The worst customer service ever and totally unhelpful. I want to pay my wife’s premium off so I aren’t in contract with them, My wife can’t speak on the phone so I have to deal with it, They have cut me off once mid phone call and the second phone call even though I had permission to speak on my wife’s behalf the customer service guy would not let me pay the premium off. I have never experienced any company as dreadfull as this one,A horrible experience and still ongoing. I will never go anywhere near this company ever again
I am happy with Close brothers group. I have not had any problems with this finances group. I received good customer service on the vehicle i purchased. Everything when well when i took the finances on.Thank you. Kind Regards. Mr Owen Shaun Clegg.
I recently had a challenging experience with my vehicle, which required extensive repairs before qualifying for the extended warranty. While the process was frustrating and took longer than expected, I must commend Sheilon for her outstanding support throughout.From the very beginning, Sheilon was professional, empathetic, and always available to address my concerns. She kept me informed at every step, ensured transparency in communication, and went above and beyond to help me navigate the situation. Despite the delays, she actively worked to find a resolution and even facilitated a refund for a portion of my repair costs, which was a huge relief.Customer service like this is rare, and Sheilon truly stood out with her dedication and commitment to helping me. I highly appreciate her efforts and believe she is a valuable asset to the team. Thank you, Sheilon, for making a difficult process so much easier!Would definitely recommend based on the level of service I received from her and Close Brothers!--Umesh
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