Review Time
My parcel was (supposedly) delivered to my pick up store Thursday. I went to pick it up it Thursday and it wasn’t there. Apparently the delivery driver had delivered the wrong parcels to the shop and they were waiting for him to come and swap the wrong parcels for the right parcels. I went to the shop again Friday and Saturday and still the parcels hadn’t been swapped. I have tried to contact Collectplus via chat and phone many times and no one answers. Collectplus don’t work on a Saturday and Sunday !! What kind of delivery service is that ?? So it is now Monday and I still have no idea where my parcel is and when it will be delivered. This is terrible customer service from a company that used to be so good (before they were taken over by Yodel). I will be avoiding this company from now on. Looks like Hermes, I mean Evri (their service is so much better service they changed their name 🙄) has some stiff competition.
Horrific experience. Bought item through Very for birthday gift and am unable to pick up due to not having a code. Been at collection point for 5 days now. May I suggest a backup plan for when this happens with Yodel(the worst delivery company around). Surely a few forms of identification should be acceptable when a company fails like Yodel. This was a gift for my son who’s birthday has come and gone now. Absolute shambles from all involved. Disgraceful…
My parcel was delivered to my collection point on Tuesday but I still haven’t received my collection code (it’s now Saturday). I’ve tried requesting one via the website which doesn’t work and I’m unable to contact Collect+ as both their phone number and webchat have been suspended. Whilst I appreciate they’ve said this is due to a cyber attack, there should be a back up process in place which allows customers to collect their parcels - or Collect+ needs to stop accepting deliveries for collection as it’s currently holding items which people have purchased to ransom!If I had to sum up Collect+ and Yodel in one word given my experiences of them it would be USELESS - and one star is quite frankly being overly generous!!!
Firstly, I appreciate yodel have had difficulties this week due to a cyber attack. But this is the second time I’ve received terrible service (the first being a few months ago and I thought it might have been a one off so tried using the company again - big mistake!)Now the tracking is up and running after the cyber attack, I saw my parcel was ready for collection so I wanted to collect it. But I’ve had no collection code come through (same thing happened last time). It’s impossible to get through to yodel customer services due to cyber attach. Tried contacting collect+ customer services at 5:12pm today (their website says they are open until 7pm). Message says they are now closed, try again later & hangs up!! I wish I could finish work 2 hours early! Can’t get through on webchat to speak anyone at customer service either - all their operators have been busy for about 6 hours straight - or finished early for the day too like the people manning the phones!When I track the parcel one screen says it’s been delivered to the shop, but on another screen says it has been return to the sender! Now, I have seen the parcel at my local shop, but I cannot collect it however because there is no code. When I type in my email address to get a code off their website, it says “Sorry, the parcel collection code for this email is not yet available, please try again later”. But then tells me it’s been returned (which it hasn’t, it’s still at my local shop!). So I’m guessing I’ll never get a collection code because it thinks the parcel has been returned. But it hasn’t, so not only will I be left with no parcel (which contains items I needed for this weekend!), I’ll probably struggle to get a refund for the parcel that has been return but hasn’t been returned, and I’ve had whole load of hassle (for the second time!) that just isn’t needed. I can’t get through to speak to anyone in order to sort it out, and I find it appalling service that this has happened twice in a row (months apart, so they can’t blame the cyber attack) and they have yet to rectify any of the problems with their processes. Why not allow collection with my ID instead of a waiting for a stupid code? It’s a stupid system and I will now avoid retailers who use this service in the future because it simply doesn’t work properly.
My parcel was delivered by yodel/collectplus to my designated pick up point on Monday 21st june, ive not received any emails or messages with collection barcode, i rang very customer service, they gave me a pick up code, when i went to collect my parcel i was told code is invalid, ive been in touch with very by phone 4 times and still no luck, absolutely disappointed with the whole episode.
Parcel delieved Tuesday 21st June at approx 9:20am to my local Collect Plus store to collect . I've had no code via email or phone with a collection code and when I add my email address to the field to access collection code it says my email address isn't on the system?! Very confused as that email address is the one I used thoughout the process of odering etc. So, even though I varified my name, address,proof of ID etc, I'm still unable to take my parcel from the store, which I've already paid for!!!! The store said they will hold it for 14 days then it gets recalled. So, where is this so called 'collection code' then???
My has parcel arrived at the Collect plus shop. I have tracking info and number, order number, the credit card I paid with, photo ID with my address and I can describe the packaging and the contents. I can even see my parcel on the shelf in the shop but they won't give my parcel because I haven't been sent the collection bar code.Collect plus say its Yodel's problem, Yodel says to contact Collect plus. The shop can't give me any information either. If you can't get your system to work you should have a back up plan. Surely I've offered enough ID to get my parcel?I'm out of pocket and I haven't got my parcel even though I can see it and its got my name on it. Incompetent process and zero customer service.
Not very impressed when I dropped a parcel at my local newsagents. The chap very rudely said he was going to serve the customer waiting behind me first, no please or thank you…..he clearly didn’t really want the hassle and moaned his system was slow, it took 2 attempts to print one of the labels and then he barked at me to move the parcels to the end of the counter on the floor. If these people are the customer facing element of collect plus they are doing a very bad job…..
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
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