Review Time
Would give zero if I could. Took 4 parcels to my local drop off point with the names and barcodes attached for scanning, and not a single label was attached correctly. I asked for them to be checked he confirmed they were on, he couldn’t have cared less. This has meant that all 4 parcels went to the wrong addresses costing me nothing but headache and money to try and resolve. Absolute shambles will not be using again. Drumby BP, G75 7HG.
I have just dropped off 2 parcels at one of the drop off points. The shop is, BUDHILL CONVENIENCE STORE, GLASGOW, G32 0PN. The service I received from the shop assistant was utterly appalling and disgusting. He huffed and puffed when u advised I had parcels to send, it was as if he did not want to provide the service in the first place. He then began to serve customers behind me while I still was waiting for him to see to my parcels. I actually had to say sorry but I have 2 other parcels he to send also. He was so abrupt and starting throwing my parcels on the floor. I asked him to be careful to his reply, if it is fragile there should be a fragile sticker on it. I advise the goods are not fragile but good customer service would no be throwing someone’s parcel on the floor. I am very upset the way it was handled. I am a young female and he was a older man, it was very scary. I even had customers come out of the shop after me to ask what happened and if I was ok. Totally unacceptable. Have spoke on live chat with someone to make a complaint for them to tell me, my parcel is at the store and will be posted. I advised my message was not about that, the advisor then ended the chat. Shocking customer service all round. Disgusting!!!!!
Dropped off parcel at local Co-op. They insisted on obtaining my email address so that proof of delivery could be emailed. Announced this address at the top of voice to whole queue of customers, totally ignoring issue of data protection. I did not receive an email stating proof of parcel drop off. I therefore have no proof of postage int eh parcel disappears in the system. Absolutely dreadful all around. I will no longer shop with any company who uses Collect + as their only means of returning items.
Collect+ blame the courier (Yodel) - yodel blame the courier In store Experience is awful1) How the Collect+ refused to accept parcels during advertised opening hours because he’ “shut the system down”.2) I highlighted the shopkeeper says "come back tomorrow" no space to store parcels.3) I highlighted the lack of safeguarding for parcels left at the shop which he leaves in reach of customers on the floor at the end of the counter.Multiple Couriers collecting easy to take the wrong one (As happened to me!)4) I highlighted that the shopkeeper just drops the boxes on the floor from height without care.5) I highlighted that the "printer is not working" is an excuse used so often as to not accept parcels6) Yodel Tracking "We came to collect your parcel but it wasn't available" - strange I went to the shop and found the parcel and took a photo ? So parcel has been sat in the Collect+ Shop for 72 hours....7) I contacted Collect+ to query why my parcel not collected by the Yodel courier they said allow 48H - that's funny as it was a 48H (2 day) delivery ? - no reference number no chat transcript just "I am raising this with the depot and store management team to get this parcel collected as soon as possible. However, the expected delivery date of the parcel is the 10th of October 2022 so it would get delivered on or before the expected delivery date."Royal Mail and Post Office every time no confusion and piece of mind4 collections per day from the Post Office and full-blown Employees with basic protection, minimum wage and discriminationRoyal Mail and Post Office every time no confusion and piece of mind
I had a diabolical in store experience - this isn’t the fault of Collect+ however the shopkeepers attitude obviously affected my experience - so I sent Collect+ a message via their website only to get an auto reply saying they can’t help because they only govern in store experience - my entire message was about my in store experience! I highlighted:1) How the shop keeper refused to accept parcels during advertised opening hours because he’ “shut the system down”.2) I highlighted rude and abusive behaviour from the shopkeeper.3) I highlighted the lack of safeguarding for parcels left at the shop which he leaves in reach of customers on the floor at the end of the counter.4) I highlighted that the shopkeeper just drops the boxes on the floor from height without care. 5) I highlighted that the shop keeper has previously refused to take PodBack bags because he doesn’t like them.6) I highlighted that the shop keeper won’t take parcels unless you also buy something. To receive an auto response which says Collect+ won’t help because they only deal with in stirs experiences is ludicrous! This was ALL about the in store experience.Bottom line is they don’t care, their customer service is as bad as the shop I went to! Hopelessly incompetent - I won’t send through Collect+ by choice now (used to use them a lot) but sadly some return services make you use them… No doubt I’ll get some half-baked reply telling me to contact them privately - but you have my details and the full complaint so do some digging and get back to me.This has topped off a negative experience and truthfully I’ve all but given up - Collect+ Is an embarrassment
HAVE JUST BEEN TO COLLECT MY YODEL PARCEL FROM LOCAL PETROL STATION TO BE TOLD THEIR MACHINE IS BROKEN AND I CANNOT HAVE MY ITEM. I ASKED WHEN WOULD THE MACHINE BE WORKING ONLY TO BE TOLD ABOUT 2 WEEKS. ARE YOU HAVING A B L - - D Y LAUGH. S0 MY BIRTHDAY GIFT FOR SOMEONE I CANNOT COLLECT.
My experience is with the drivers who collected the parcels and complaining about number of parcels (communicated to me by store in a few instances in last 1 year of use). In one instance, I happened to be dropping x16 parcels at the time a driver was collecting. He spoke to me badly because of the volume of parcels I was dropping. He said I should be arranging a collection and I tried to explain why it has not been viable and he was very rude and said "well the vans are full, and your parcels will just get left by me, especially on Mondays, and your customers will not get them!"I am a small business and I drop 20-30 parcels a day using Collect+. I have made several enquiries to Yodel using the online form about collection to no avail. However the driver didn't know this and put me down when I tried to explain by saying "all you need to do is call Yodel, do you not know how to call?!"I would like to know if it is or is not viable for my parcels to be collected from the stores so that I can look into other arrangements. I spend £1.5k per months on average using the Collect+ service through Parcel2Go, and this is rising every moth.I do not feel the way the driver communicated with me is the right way and has now made me anxious of how he will be handling my parcels.Being a new business owner, I am thinking commercially and whilst I can drop parcels I continue to do so as it is the most cost effective way for me.I emailed executive complaints but to little help. They did not address my concerns directly, only spoke about van capacity, which I understand, however why allow x amount of parcels, or parcels of x weight/ size. They also said the driver will not have knowledge of number of parcels to collect until in store - which I find bizarre. They did not address my query regarding being contacted for parcel collection from me and only relayed my concerns to parcel2go who I book through, but the issues is not with parcel2go it is with Collect+.Update post Collect+ reply:Unfortunately I cannot find a way to message privately. I think you will need to engage this way perhaps using the Find Reviewer Tool
Had a msg lastnight to say my parcel was in my local co-op and I could collect, went there first thing today, No parcel,it has even been delivered to the shop, apparently the drivers do this alot, Great,Thanks for wasting my time, been told to go back tomorrow morning. Useless!!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
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