Review Time
I received a text message from Collectplus today saying my Fedex package was ready for collection (one day late -- but better than nothing I suppose) When I get to their local collection point, there was no sign of it. The manager spent nearly an hour looking everywhere as it contained a two months supply of prescription medicine I need to take by injection. The package is sent in insulated cartons to keep the injections refrigerated. Of course, they don't have a customer service contact number to call and find out what happened... having real humans answering phones would cost them money....so I was forced to use their chatbot service only to receive an automated reply saying they only answer queries related to their "in store experience" --whatever that is. The injections costs me £500 and are now worthless --- even if they turn up eventually. On their website, Collect+ say they are "proud to work some of the leading parcel couriers". I wonder how proud Fedex is to work with them considering how poorly they treat their customers. Disgusting "service". Avoid!
Dropped off a Parcel at Shell Sandhurst (MFG).First time I have used Yodel for an eBay delivery. As I walked to the counter the gentleman behind it was gently shaking his head and tutting, "too big" he says. It was not. "Too heavy" he then says, 5kg. "Can you bring it back tomorrow in the daytime?" We then discussed as to wether he was going to take the parcel or not. I asked what the problem was but he could not come up with an answer other than "We don't care about Yodel and taking their parcels." He took the parcel and gave me a receipt. I went down the road and spent £10 at Tesco that I was going to at his shop. Why do parcel companies use shops like this? I will now think twice before using Yodel again because of the lack of customer service from a third party intermediary.
I went twice to a Collectplus store to collect a parcel delivered by Evri showed them my Evri tracking number they refused to give me my parcel. Returned the next day with the barcode number in the Evri app they tried to input this into the Collectplus scanner and because it didn’t work refused to give me my parcel again because they said if they did they would get charged by the delivery company. Retailer has checked with Evri and been told I have the right barcode number it even matches the barcode label on the parcel. Absolute rubbish would not use again
Had an ebay parcel delivered to my local collect+ store, only for it to be refused by them. We asked why, and they said it was because of the size/weight of the parcel.The item is now back on the way to the seller, and i have no way of redirecting it here, so now i have to deal with the seller / ebay to rectify the situation. Pain in the @$$
Collect plus it would seem delivered package to me, only to just leave it on doorstep without knocking... it was on my doorstep for all to see and steal.... fortunately a neighbour knocked and alerted me to the package that had been outside for numerous hours
I would give 0 stars if it were possible - having sold an item of musical equipment on the Reverb app, I purchased a postage label for Yodel/Collect+ via the Packlink service.I packaged the item well, attached the label and took it to the nearest Collect+ point at the local Costcutter. The item was scanned, I took my receipt and left.After 10 days I heard from the buyer to say that the item had not arrived - after checking tracking all I got from Yodel/Collect+ was that it was unavailable when they went to collect it.So I have a local shopkeeper who won't speak to me and a courier company who are avoiding responsibility, however so far as I'm concerned it was in their care as soon as it was scanned at the terminal, and at that point the shopkeeper was representing them and their courier service - I was not there as a Costcutter customer.In the meantime I am over £40 out of pocket, effectively I've been robbed and I won't be letting it rest that way.Avoid this service, use Evri instead.
so I've purchased something off ebay that was sent to my local shop to collect, I've received email to say ready for collection and the item isn't there. I'm now trying to get money back from ebay and they've said they won't issue refund because its saying delivered . I've been to this shop everyday for 2 weeks and no parcel is there. So what am I supposed to do?
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
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