Review Time
Sending back my old Virgin router, (I've just switched ISP). VM, sent me all the packaging,with a flat packed box, with yodel return label attached.Went to my local corner shop (Dhindsa store, Lincoln), always very friendly helpful staff, with easy pick up & drop off point at the counter.Couldn't have been easier.
Dropping off the parcel at local store was great and convenient . Collection via tracking was quick and confirmed. 10 days later no confirmation of delivery to final destination. Webchat query was answered with "It is not feasible for the driver to scan all items of bulk delivery" .This was equipment return to Virgin Media .
Collect+ need to cancel the following Parcel Shops licence or membership to the Collect+ Network. Namely : Mill Hill Food Store, 7 Newstead Square, Sunderland, SR3 2TQ. because they claim to be a Parcel shop for Ebay but are refusing to accept parcels or are stealing them etc. Absolutely rubbish service .
Twice in the past two weeks have I attempted to use Collect+ and twice has it been an ordeal. In the first case, Best Foods in New Malden, refused to accept any Yodel parcel despite being clearly listed as a Collect+ and Yodel shop. In the second case, Quality Choice in New Malden refused to take my parcel because it was "too big" (it was a small parcel) and it took a long heated argument to get them to do so. It's supposed to be easy to send a parcel from a local shop but if the shopkeeper can arbitrarily decide whether or not to accept a parcel it defeats the purpose. Stay away and use Royal Mail or Evri instead.
I got the message from collect+ that my item has arrived in Wellingborough off licence Burgain Buys NN8 area. I went to the shop. Shop keeper refused to scan code and said your parcel hasn't arrived yet. Although I shown him baroda that its saying your parcel is ready for collection. I have 3 products to pick up with 3 different barcode. All are ready for collection whereas shop keeper saying parcel has not arrived.Such a rubbish service. I must say.Had to walk alot to collect the parcel. But this happened with me.
I selected a Collect+ delivery from eBay at my local pickup as I knew I would be away for work when it arrived, but able to collect it before the seven day holding period was over. I received the Collect+ alert via eBay when it was delivered, and confirming it would be held until 18 November 2023. On 17 November 2023 I went to collect the parcel. The gentlemen in the store said they had followed a Collect+ system prompt to return it the day before, on 16 November, and that there was nothing they could do. They tried to deflect me to the courier, but this issue as about the information provided by Collect+ via its partnership with eBay. Either the data they share with customers and agents is not aligned, or in this case there has been an error. Additionally the gentlemen were able to show me no evidence of the item's return on the 16th, and I had received (correctly) the final reminder on the morning of the 17th to confirm it was still waiting for me in store.This has wasted my time, plus my property is missing, plus it will inconvenience the seller, and doubtless someone will have to pay for redelivery if the item does make it's way back to the seller. This issue is not a fault of the courier. It might however be about flawed communication between Collect+, eBay, and the courier intermediary. Whatever the explanation Collect+ has lost my property, taken my time, and seems to be an untrustworthy service that based on my experience I could not recommend. Avoid.
I've sent a parcel by Royal Mail to a Collect+ point but buyer has since been refunded and not collected the parcel. I have no idea how to get the parcel returned to me as Collect+ have no working contact details. Will I get the parcel returned to me when it was sent via Royal mail but not collected via Collect+? Who knows..Replying to Ave M:Why would I contact Royal Mail when they successfully delivered the parcel? The parcel is stuck in your system. Please can you give me customer service contact details so I can find out what happens in this scenario? Thanks
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
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