Review Time
The quality of the bedding products were excellent however the shipping process was poor. I was unaware at the time of my order it was going to take a month to receive my order. Communication of the shipping timeframe and the length to receive was inadequate.
I washed the bamboo pajamas twice following all of the directions (wash on delicate, I only wash my pajamas with other Cozy Earth pajamas, no fabric softener….) and the thread in the draw string of the shorts got unthreaded and tore the draw string in two while drying (on delicate). Making them unwearable. Very disappointed for how much I spent on them.
Customer service is absolutely appalling! I placed an order a week ago and have still not received shipping confirmation/tracking information. I called to follow up and am told that they are "just picking and packing my order" and that it will ship within the next couple of days and THEN it's 5-8 business days to arrive based on the shipping I chose at checkout. Customer service is rude and has no knowledge of how to deal with customers. They refuse to give a phone number to escalate a complaint. I asked them to cancel the order but they refused. I am completely disgusted. For the amount they charge this is ridiculous.
Just purchased my 3rd set of king sheets and love them! At the last minute I decided I wanted to change the color so I sent a late night email to that effect. At 8am I received a confirmation that my request had been made in addition to the tracking info on the package. First class customer service by Sarah!! She even checked in once delivery occurred to ensure I was satisfied.
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