Review Time
I accidentally purchased the membership by mistake and emailed the website with in minutes I got a response and we worked through the process which was quick and efficient and got my refund within 20 minutes very well done thanks to Alex
I emailed the company regarding a question about where to find something on their website. In less than 24 hours I heard back and had the information I needed to continue.
I signed up for a free trial at studio.creativefabrica.com, and entered my paypal info. Immediately, to my shock, I was charged $47.00. The only contact I could find to call and cancel the order was hi at creativefabrica.com meaning it's a small startup probably. No actually customer support availble to remedy the situation.
UPDATE: customer support and refund happened very quickly it turns out. 3 stars because of the misleading signup though.
I reached out to support to try and cancel my subscription, as I was charged and the beginning of a 30 day free trial. I got no response. Cancelling was a headache. To hell with what they can do better. Just go use free apps that are far better.
I paid too much by a mistake of my own I got onto the staff and they refunded me straight back thanks for that I also took this program out for a year it's perfect there is so much creativity on this site I will be staying with them for years to come.
I had an unexpected subscription renewal charge processed through PayPal, which caught me by surprise. I contacted Creative Fabrica’s support team explaining the situation, and they handled it quickly and professionally.
They asked for the necessary transaction details, investigated the issue, and processed a full refund without any hassle. They also confirmed the cancellation of my subscription to prevent future charges. The communication was clear, polite, and efficient throughout the entire process.
Overall, their customer support was responsive, understanding, and genuinely helpful. Situations like this can be frustrating, but they resolved it in the best possible way.
I had a billing issue. I recieved the initial email withing a couple of hours. They needed a little bit of information from me. The issue was completely resolved within 24 hours with no questions asked. I appreciate so much the quick response and great customer service provided.
Hello,
Thank you for your support and understanding throughout this process. You listened carefully to my concern and resolved it quickly by issuing a refund without any issues. I truly felt understood and supported.
This level of customer care is exactly why I prefer Creative Fabrica. I am genuinely happy with the service and will continue to use your platform with confidence.
Kind regards
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
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