Review Time
The representative was incredibly friendly and attentive. His eagerness to complete the sale was evident, and I truly appreciated that. Overall, I was very satisfied with the service and hope he continues to inspire enthusiasm in others.
Placing an online order was quite simple. I was in the store when I decided to order online to take advantage of the available offers. While I was purchasing another item, I received an email notifying me that my order was ready. The process was very quick, and the staff were extremely helpful.
I placed an order over a month ago, but it was immediately cancelled and I have yet to receive a refund. I've had to call the support team three times, each call lasting over 30 minutes, with a two-week gap between them, all in an effort to get my refund processed, but to no avail. During the last call, a manager proposed a physical gift card, which will take another two weeks to arrive. This solution, offered after multiple failures, has caused me to miss important sales periods like Black Friday, Cyber Monday, and likely Boxing Day. I've spent a lot of time on this issue and received no substantial compensation for the inconvenience, just an insincere apology. Their approach to resolving this situation has made me hesitant to recommend or use their services again.
The treatment I received from this large company has been incredibly frustrating. I placed a significant order online on November 13th, expecting delivery on the 29th, but none of my items arrived. I had to reach out myself since I received no updates, only to learn that two of my items were out of stock despite the scheduled delivery. Two weeks later, I'm still being given vague responses, and no items have been delivered. I've tried selecting alternative items and requested multiple callbacks, but none have come through. Now, I'm two weeks into my new home without any appliances. This situation needs urgent attention.
I ordered a product on Sunday, December 7th, and was informed it would arrive by Tuesday or Wednesday. However, when I visited the following Thursday, December 11th, I was told it had been ordered but not dispatched. I was then told it might arrive the next Sunday, December 14th, or Thursday, December 16th. Later, I learned there were 150 units in the warehouse, but the assistant suggested checking for one closer. I refuse to travel far for it. When I finally pick it up, I plan to discuss a refund for the long wait with the manager. This has happened before, so I won't be purchasing from this service again.
This is my second time purchasing electrical items, and I bought a washing machine. The two men who assisted were incredibly helpful in loading it into my vehicle. I also purchased a tablet for my son’s Christmas gift, and I managed to get both items at great prices, saving over £200 in total.
I am very troubled and shocked by the level of customer service I encountered. My father's oven and grill have yet to arrive, and at 87 years old, he only has a hob to cook with. There was an initial issue, but I received an email from the company stating they would reach out if there were delivery problems. I never heard back, so I assumed everything was fine. It wasn't until I tried to add installation that I discovered the order number was unrecognized. After navigating numerous automated options, I finally spoke to a representative on my third attempt. I was assured that a manager would call me two days in a row, but I never received a call. They couldn't even confirm if a refund was issued since my father doesn't use online banking and can't check. Update on December 10: I sent an initial email regarding my father's order number over 12 hours ago, and another day has passed with no response. I will not be purchasing from this company again, and I feel powerless to report my experience.
We attempted to purchase a new dishwasher online three times without success. Eventually, we visited the closest showroom. The service we received was exceptional, thanks to the representative. They were incredibly helpful and knowledgeable. Since we already knew the product we wanted, our visit was quick and efficient.
I placed an order for a washer dryer and fridge freezer on 23rd November, expecting delivery on 4th December along with removal of my old appliances. While I received multiple emails congratulating me on my purchase, there was no confirmation about the delivery date. When I called the day before to confirm, I was told they had been trying to reach me on an outdated number, even though they had my current contact information. The delivery was postponed to 8th December, but the installer refused to complete the job as agreed. I was instructed to call the service to rearrange and was told to call back after 6:00 PM when the system would be updated. At 5:00 PM, I received a text apologizing for the delay, stating the new delivery would be on 15th December. This means over 21 days since I placed my order, and I am reluctant to risk another failure with the removal and installation. When I called back after 6:00 PM to cancel, I was told to call again the next day as the system still wasn’t updated. I called again this morning and later at 6:20 PM, only to be informed that I still couldn't cancel. Meanwhile, I received an email indicating a direct debit payment would be taken on 22/12. I cannot afford to order from another supplier until I know this order is canceled. I have taken time off work for this delivery and made 7 calls with no resolution. I requested a call back, but was told it wasn’t possible, and I was informed there’s no address for customer complaints, which is why I’m leaving this review. This service is appallingly inadequate, and I'm giving it 1 star because I can't give zero.
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