Review Time
A great company to buy from the service team where fantastic and received my new L20 3.0 pro a couple of days ago ,the only downside is due to work weather & family commitments I've not had time to go far on it but wow it's amazing I can't wait for the summer
I recently bought an Engine Pro 2.0 and… wow. I’m convinced it was packed by someone with Tetris world‑champion skills. Easiest bike I’ve ever assembled — I think the box practically unpacked itself.
I loved it so much that I immediately bought an Engine 3.0 Boost. That’s when I discovered my wife’s legs are, shall we say, not quite Boost‑compatible. Seat height: 1. Wife: 0.
So I emailed Engwe customer service and ended up speaking with Lydia, who deserves a medal, a raise, and possibly a holiday. She helped us swap it for an L20 3.0 Pro, which fits my wife perfectly and restored peace in the household.
Honestly, Engwe has been brilliant from start to finish — great bikes, great service, and no marital disputes over saddle height.
We’re looking forward to many miles of riding together… ideally without getting too out of breath for a pair of “older” riders 😀
I recently bought an Engine Pro 2.0 and… wow. I’m convinced it was packed by someone with Tetris world‑champion skills. Easiest bike I’ve ever assembled — I think the box practically unpacked itself.I loved it so much that I immediately bought an Engine 3.0 Boost. That’s when I discovered my wife’s legs are, shall we say, not quite Boost‑compatible. Seat height: 1. Wife: 0.So I emailed Engwe customer service and ended up speaking with Lydia, who deserves a medal, a raise, and possibly a holiday. She helped us swap it for an L20 3.0 Pro, which fits my wife perfectly and restored peace in the household.Honestly, Engwe has been brilliant from start to finish — great bikes, great service, and no marital disputes over saddle height.We’re looking forward to many miles of riding together… ideally without getting too out of breath for a pair of “older” riders 😀
Engwe have been really helpful at resolving a small issue with my bike , the bike is amazing and a god send for my new job , gets me there and back in a breeze and makes my day so much easier , due to the time zone difference it can take a day to respond but they have been more than helpful and i felt like they wanted to really help and they followed through with what they promised , I am not paid to say this , it’s an honest opinion on my experience ,i was worried at first as i read some bad reviews but it’s a large company and if you read on other companies that sell e-bikes it’s the same throughout , what mattered is they helped and that’s the main thing and this company is growing and more service centres are appearing , my bike is a p275 se and is an amazing bike for its price , I put some puncture proof tires on and i fly round my city with ease , people say the bike is weak on hills but it isn’t , on very steep hills it will slow down a bit but it still gets you up and tbh i find it more practical than the fat tire ones because to fly round your city on it’s like a bat mobile , so under rated and it’s also a head turner , the pictures online don’t do it justice .Don’t hesitate , I highly recommend the p275se for its price , you won’t find better i’m sure of it .
Received my ENGWE 2 3.0 Boost on 2 Feb 2026 with a defective rear wheel (flat spot/wobble). Reported immediately with photos/videos. Repair attempt confirmed it cannot be fixed.Still awaiting a refund or replacement.untill today i didn't got a chance to ride it, is just sitting. Publicly sharing my experience so ENGWE resolves this promptly. A Section 75 claim with my credit card provider will be next if no action is taken.UPDATE:ENGWE replied publicly and said the case was escalated to the UK team. However, in private emails they confirmed the replacement rear wheel is currently out of stock with no estimated delivery date.They also confirmed that the previously promised £45 repair refund did not process due to a “system malfunction”, so I have still not received that refund either, the £45 is the attempt of going to repair it at a bike shop.Instead of resolving the issue with a full refund for a bike that arrived faulty, they offered £150 compensation if I wait indefinitely for a replacement wheel.I have declined this offer and formally rejected the bike under the Consumer Rights Act 2015. I have requested a full refund for the bicycle and the £45 repair cost.If this is not resolved promptly, I will proceed with a Section 75 claim with my credit card provider.
The website experience was very easy and clear to order.Upon arrival of my new bike there was a minor issue with it which was rectified very quickly, via email, through their customer service team. Their response team was very efficient, polite, speedy and swift! No complaints whatsoever!I am SO happy with my EngWe P275 SE! I absolutely love it! Coming from a traditional 3 gear bike to a 7 gear derailleur was game changing! Add to that the assistance from the PAS, makes this a great bike! I would thoroughly recommend this company and bike!
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