Review Time
I know some people have had a bad experience, but I have nothing bad to report. I have the Engwe L20 and the power assist failed. I contacted after sales and Lydia was so helpful and got me a replacement controller sent out in quick time, resolving the problem. Keep up the good work Lydia.
🌟🌟🌟🌟🌟I recently purchased two Engwe P20 e-bikes, and I’m extremely happy with both! The bikes are working perfectly – smooth ride, powerful performance, and great build quality. They’ve exceeded my expectations.What really stood out was the excellent customer service. The team responded very quickly, answered all my questions with care, and even offered a discount. Their support throughout the whole process was friendly, fast, and professional. 😊Highly recommend the Engwe P20 and this amazing team – thank you for making this such a positive experience! 🚴♂️🚴♀️✨
I had a problem with the ioT tracking on my Engwe L20 3.0 Pro it stopped working I have been a customer of Engwe bikes for a couple of years and I have noticed a big improvement in the after care and customer service. You have to remember though you are dealing with a Chinese company so the back and forth can take a while but they always get back to you in my case they were able to remotely fix the the problem in a week from there end.You might get that done quicker with a british brand but this iot tracking is forever free unlike most bikes offer it free for a year then charge for it.If you can live with the back and forth with China their bikes offer great specs at keen prices
After placing my order, I realized I had forgotten to apply the £100 discount code. I contacted them via email, and they kindly accepted the discount without any issues. I'm very satisfied with their service and eagerly looking forward to receiving my bike!
Poor customer service. I received multiple emails that were not intended for me, was sent items I didn't order, Engwe demanded I then send them back before they would send me a bike (which i never received).I was excited to receive the bike but now i would rather avoid them altogether.
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