Review Time
I could not have asked for more cooperation than was provided by Engwe Bikes support team. They answered questions very quickly, provided plenty of advice, and despatched components to resolve my problem in double quick time. They are a breath of fresh air compared to some of the companies I and my wife have had to deal with. Well done Engwe.
I am a new owner of e-bicycle Engwe P275 ST. I am pleased to have this bike. I have a very weak knee and a bad heart. And this bike is helping me to conquer any hill, even very steeply. I sometimes even use smaller gears to feel any gearing so strong this bicycle is. It has 70 Newton's torque, so it's powerful enough to climb any hill. I had trouble when I mistakenly took off the speed magnet from the spoke, which stopped the support engine from working. But I found on YouTube how important those magnets are. My happiness in using my bike is endless. Recommending e-bikes for everyone with health issues.
Since may, I have the Engine X bike. Suddenly, the bike was not turning on, so I had no display neither pedal assist. Send an email to the support team and they promptly answered me. They were happy to help me sort out the cause and, once we found out the issue thanks to a step-by-step guide they sent me through email, they sent me the replacement parts over the mail. Assembling things was quite easy, since each electrical cable has one size and socket - they probably made this in order to make the bike as easy to repair as possible, and now everything works as intended.
Almost two years now for my Engwe X20.Whatever I face any issues with my bike they were always helpful with my email response.Best communication ever when I send a email to them.Finally I’m really happy.The bike is well-built, comfortable to ride, and the motor assist works smoothly, only need to upgrade the small battery life. Great value for the price. Highly recommended for anyone looking for a reliable and stylish e-bike!
Perfect customer service all querys answered no problems. My engwe m20 is a cracking well made sturdy beast ,I've just added a new battery for range and just wow it just eats the miles no range anxiety quite quick aswel but shhhh . This engwe m20 has changed my life I suffer anxiety and mad social anxiety so I didn't and hadnt come out the house for 5years a friend said an ebike will change your life thats so true I've remembered I like being outside, my m20 gets me out to where I wanna go and back comfortably and always with a smile on my face it's a cracking ebike well worth investing in. Bring on the summer for adventures ,many thanks engwe you've changed someone's life for the better .
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