engwe-bikes-uk.com

4.7
4.7 Based on 114 reviews

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Average Rating

4.7

/
5

114 Reviews

5 Star
90%
4 Star
3%
3 Star
2%
2 Star
0%
1 Star
5%

Filtered Reviews

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Review Time

Philis Fernandes
No words amazing experience

No words amazing experience

5
Date of experience: Jan 10, 2026
Clinton Bastien
I wanted to buy a spare E bike battery…

I wanted to buy a spare E bike battery but unfortunately they didn't have any in stock. I was told that they may have this in a couple of months. So I agree to wait for this item during that time I was giving update and great communication from one they staff (Lydia) excellent service

5
Date of experience: Jan 08, 2026
Sean Roberts
Good quality customer service and…

Good quality customer service and support

5
Date of experience: Jan 08, 2026
mostfa korbi
Very good and reliable e-bike

I had bought a cargo ebike Le20. the order was delivered in time just over 1 week. the customer service was excellent and replied to all my queries within 1 working day. the bike itself is as described and have not had any issues so far and kids enjoyed it. i simply don't regret buying this ebike.

5
Date of experience: Jan 08, 2026
Mrs Julie and Mr Martin Blackw
Ni AIR.Just back from my first ride on my…

Just back from my first ride on my ENGWE N1 AIR it is brilliant thoroughly enjoyed it. 18k with hills in power assist 5 mostly and only down one bar. Build quality seams very good. Customer service first class. De livery although over Christmas was quick. Very happy 😃

5
Date of experience: Jan 05, 2026
Marcus
Support email very good

Would be 5 but had warranty claims no issues as all sorted out parts sent over both times and video to fit parts Support email very good

4
Date of experience: Jan 05, 2026
Tyler Hayman-Harrison
Competent technical & shipping support

Quick replies from Lydia (next working day) about updates on shipping, and support with issues for the IOT module not updating after the bike arrived. Bike seems well made, I'll update my review if I have any issues

5
Date of experience: Dec 31, 2025
Adnan
Great service

Great service, very helpful!

5
Date of experience: Dec 30, 2025
Gokhan
I have missed to use my discount code…

I have missed to use my discount code however the support team has helped me in 2 hours to refund that amount. I really appreciate about the customer service. Thanks

5
Date of experience: Dec 23, 2025
Ivan
Amazing costumer service from Engwe

Amazing costumer service from Engwe. Excellent communication very professional. And fast shipping too. 💯 recommend

5
Date of experience: Dec 22, 2025

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