Review Time
I have used this company multiple times. They have yet to arrive at allotted time to collect my car and regularly take a very long time in dropping it off again. The drivers are courteous but sadly totally unreliable/ overstretched?? No so much a meet and greet service as a wait and see....
The service itself seemed to be legit and well organised with no timing issues but a few weeks after our holiday, the first person to take the car from us took my own number down as to reach me has decided to add me on social media using this phone number and started harassing me with messages about my girlfriend. I am absolutely appalled by this but not realising it was the guy that took the car as it was all some weeks after our holiday. Once I had worked this out I rang the company where I am told the driver no longer works with them. With in a minute of finishing the phone call, said driver has deleted and blocked me on the social media that he used to contact me in the first place. This is not good enough as he clearly still works there or someone has told him instantly but the fact I have seen him post videos of multiple cars he drives after picking them up from customers is very worrying.
Very disappointed with the waits both when departing (30 minutes) and on return (35 minutes). Also using the drop off zone on both occasions, different to the original instructions. When I came to use the money I keep in the car for paying parking the purse which had been in the central reservation compartment was missing ( it contained between £25 and £30). I contacted Skypark and got the following response.We here at SkyParkSecure.com are sorry that you feel the need to complain on this occasion, we do our utmost to ensure that each of the Car Parking providers that advertise their car parking services on our online price comparison website operate to the high standards we demand but sometimes mistakes/incidents can happen. They must not have read any of the other feedbacks on this page.I also emailed Happy days but have not had any response. I have now had a response after posting this review. Nobody has handed it in and they do not take responsibility for items left in the car. As a gesture of goodwill they are happy to offer £25 of any future booking. I do not think I will take up the offer.
I was very nervous as I booked before reading the reviews. However from the first call from them on the day, in fact they were always in contact, both the office and driver, to make sure the meet up was correct. Same with the arrival, they again rang me as I was waiting for the bags. Wait times were excellent, maybe < 5 mins. Would recommend. For info only: The round trip to where the cars are parked was 25 miles.
Cannot recommend. They encountered phone outage for at least 24 hours in advance of our drop-off but made zero attempt to let us know or provide alternative contact details. As a result, it was only possible to reach them (after 10 calls) as we arrived at Heathrow. We were kept waiting for 40 minutes, which was very stressful. On return, similar difficulty reaching them, only to be told that the car was already waiting at passenger drop-off (ie. before I had phoned to say that I had cleared luggage collection) rather than the car park location. Driver had the audacity to scold me for keeping her waiting!Their communications were either non-existent or unhelpful. The complaint procedure was totally unsympathetic. Save yourself an unpleasant experience.
As with other reviews, they’re late, they expect you to drop off/pick up your car from the passenger drop-off area which specifically states that waiting is prohibited. They do this solely to save themselves money & are not permitted to do this. On top of this, the driver went through my centre console (where my wallet, etc is kept) & used my phone charger! When I complained to their office, they hung up on me. Absolutely dreadful & I will never use them again - and I recommend everyone else follow in my footsteps.
We were quite frankly shocked at how poor the service was compared to many other 'meet and greet' services we used in the past. On the positive side, the car was damage-free when it was returned to us, and the drivers were friendly enough. However, on probably the most important count for a meet and greet service they were late in both drop-off as well as pick up. Unlike the other services, they do not have a dedicated counter at the airport (Heathrow Terminal 2). This meant that their drivers had to move from one job to the other and the cars were not brought in advance. When we were flying out, we called them (according to their text message in the morning) as we were about 20 mins away from the airport. They wanted us to wait at the passenger dropoff area (and not the car-park) which is fair enough. When we arrived there was no pick-up driver and when we called them, we were asked to wait for 10 minutes, as the driver was 'just on their way'. This of course did not happen, and we waited and made further calls where we were assured that they were on their way. During my subsequent calls, I was hung up on once. We were worried about being late for the flight. The driver and his dropoff car turned up about 40 mins late, apologised profusely (he was friendly enough), but did not have any paper documentation, and showed me a text message instead. We were willing to think that this was just a bad day and an exception. When we we flew back, we called 20 mins in advance again, but of course the same thing happened all over again. They kept telling us that the driver had been delayed by a previous drop-off and would be there in 20 mins, 15 mins, and 10 minutes. Again they were late by about 40 minutes. We were all tired from our long flight and could have done without the aggravation of having to wait, and call and remonstrate with the company. Happy Days they certainly are not!
Terrible!1. After preliminary call 20-30 min before arrival, at arrival the driver didn’t show up! After many desperate calls, almost losing the flight, the receptionist finally collected the car. Her apology was “I’m very disappointed with my drivers”.2. At return, in the middle of the night, I had to wait more than 45 minutes after calling as instructed (after collecting my bags). For both these inconveniences, my fee was waived.3. Nevertheless, the next morning I found a huge scratch on my spoiler. No responsibility was accepted.I will never use Happy Days, even if I have to pay double.
Worst meet and greet service I have ever experienced!!I have been using meet and greet parking services for many years, mostly without any serious issues. On this occasion we used Happy Days at Heathrow.Right from the drop off, we waited 20 minutes for the driver to arrive, but that was nothing when we returned to the UK!!!on return to Heathrow we waited 1 hour and 20 mins for the car to arrive, we reported the car stolen and had to involve the Police!!! The service was the worst I have ever experienced. On top of that there were other people hanging around outside that had also been waiting over 1 hour for Happy Days to return their cars.Please if you have any sense at all, never ever go near this parking company, you will only regret it!!!
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Happy Days Parking | Heathrow Airport Parking
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