Review Time
Sadly I will not be using this company again. The meet and greet is not the same as others.I found it somewhat unprofessional with the whole service. Note the points on my experience and decide for yourself- They meet you in the passenger drop off area not the short stay- The person that met me was an old lady that had no indication that she was representing the parking firm. Unprofessional in my opinion and I had wondered at the time if it was a scam- The lady asked me how to turn on the camera on her smart phone to take pictures. This raised alarm bells for me- She did not know how to start my car. This made me really really nervous and my car is 400bhp. So I set the car into efficiency mode- Someone stole the £2 winning lotto ticket I had on my sun visor. I know this because I placed a membership card there as it was no use to me on my travels. I hate people rummaging through my stuff in the car- Upon return of my car it had been clear someone had been messing about in my car and all my car and sound settings had been changed. My car had also been changed from efficient mode to sport- Unlucky for them that they did not manage to turn my dash cam off in time for me to realise they been sat there messing about with my car and revving the engine.The only positive I can take out of this is that they did call me ahead of time to check my airport arrivalFor all those that read this. You can make your own mind up whether you think this represents good reputable value or not.
OMG, i wish I had read these reviews before booking with these cowboys. Car with less than 2,000 miles on the clock came back with damage on the front end. They won't correspond with me about this, so legal action is the only way.
VERY unreliable company! DON't waste your time and money, otherwise you loose much m o r e!!!I waited over ONE hour on the airport for the driver to pick up my car to park it. nearly missed my flight. Even I called them 30 mins earlier of my arrival.On the way back I waited 45 minutes even I called them after I received my lagguage.B U T!!!! The worst experience: my BMW 330D GT had THREE WHITE FRESH scratches on the back. I took photos when the driver was standing next to it. he already argued with me that it was on it already before I gave it to them. IT WAS NOT.However I made a complaint nearly a MONTH ago several times sending it to their all emails, also called them every 3rd day, and THEY DO NOT EVEN RESPONSE!never trust and leave your car with them.
Pick up ok only waited 20 mins. But then it went down hill... We rang to extend our booking 3 days before the due date of our return to Heathrow term 2.. Agreed a price for the extra days the lady text us to confirm £85..... When we arrived back we were told the car was on its way.... lots of phone calls later a lady rang to say they had made a mistake and we would have to pay £210... But we had been told that the car was on its way.... After a lengthy call where she kept REPEATING PAY £210.. in the end a man came on the line before I let him say anything I asked where my car was.... It is in our compOund and will not be released until we agreed to pay the £210... Very calmly I said they could not hold us to ransom like this in England and I would be very happy to report them to Trading Standards. At this point he agreed to the £85.... within half an hour the car arrived in the drop off line.... I think the company rely on people having travelled 15 hours and jet lagged to con, lie and cheat... When I looked at the dash board display I noticed that it had been driven 100 miles that day.....WHERE HAD MY CAR GONE......
Shocking service! Waited 45mins at Heathrow for them to collect the car (05:30).I noticed they had the wrong return date which I had to change and was told a fee of £20 would be incurred to rectify. On arrival we then had to wait a further 50mins for the car after calling while still on plane as we only had hand luggage. I found out on delivery of the car that it was stored in iver heath which is not close by at all!!DO NOT USE
We use valet parking regularly and the details on Looking4parking instructions were the same as we are used to for drop off and collection at T5 short stay car park so we thought it would be ok as every other company we have used have been fine and as it was a last minute booking unfortunately we didn't have time to read reviews so we paid the price with worry and possible future fines!This company avoid the usual drop off and collection zones presumably to avoid car parking fees which would be huge as they are so SLOW!Half hour before arriving at T5 we called the office to be barked at but we forgave them as we thought they might be busy and we drove to the usual drop off point level 4 short stay car park BUT they then called us to say they wanted us to drive down to the departures zone where half an hour later their unprofessional driver finally appeared. ALARM BELLS were ringing but we needed to check in so we reluctantly handed over our keys and hoped for the best but the WORST ever customer service and LIES and THREATS were yet to come which spoiled our return from a lovely trip.On arriving back at T5 we called upon collection of our luggage and these COWBOYS told us to go to the departures drop off zone where there are large signs saying that this is not allowed and that FINES will be imposed. We were at their mercy so had to wait worried in the cold for over an hour after repeated calls and being lied to.The passenger seat had been moved, the car smelt odd and there was extra mileage on the clock than expected but the worst thing was that the driver THREATENED to drive off back to the compound with my wife in the car after she complained at the VERY LONG WAIT . In hindsight had he done that it would have been KIDNAPPING and I would have involved the POLICE! I was on the verge of calling the police about my car at the hour stage let alone this but we were held to ransom as they had our car and keys!I made sure to video the driver and car that he got back into incase I need it for evidence! Really worrying and concerning that these cowboys are being allowed to advertise on well known sites and operate such a SHODDY SERVICE at such a prime airport. AVOID AT ALL COSTS!
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Happy Days Parking | Heathrow Airport Parking
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