Review Time
This used to be a friendly family business. .Certainly isn't anymore. .They never respond to emails. .Late to collect car, late to drop back off..Maybe due to the 120 miles the car had used. Took 10 calls to get an answer..Rude, lie etc.On delivery of car the driver gave me keys and vanished, on checking car the bumper was damaged to which they deny even though I provided video at drop off.My dashcam was gone, My car charger for phone gone. I could rant for ages, but would just make me more angry. .AVOID..Simple.
Had a very horrible experience using the service of happy days parking. I informed them well in advance that due to the ongoing COVID situation my traveling plans has been cancelled. Surprisingly, despite verbal confirmation they later recorded it down as no show and refused to refund the money. Upon further demands for refund, I was verbally abused by the operators. The decision to use happy day parking has been one of my worst in recent times. They're a bunch of fraudulent people with zero integrity and human empathy. The name really should be "sad days Heathrow Parking" not "Happy days Heathrow Parking". It is really sad that in this troubling times, company's like happy day parking exist because they only look to exploit the present predicament the whole world is experiencing. I strongly advise against the use of their services to avoid unnecessary hassle and stress. It is a shame I fell victim of their deceit by not going through reviews about their services. Hence, the decision to write a review about my experience of using Happy (Sad) days Heathrow Parking.
money grabbing individuals, extremely rude, known compassionate and only running company to exploit people who are stupid enough to use their service. kept me at the airport for over 3hours upon my return from holiday then gave me a ridiculous extra charges which I was only informed of shortly before my arrival and expected to pay straight away. based on my experience any good feedback you see on here should be investigated as this people are not capable of providing good customers service as they clearly have no insight about what it means. use them at your own detriment.
I booked this service as the price was very competitive and I was hoping to save some time by not having to get some transfer bus to a parking lot in the vicinity of the airport. Although i gave the hotline a call 30 min before arriving at the airport, I had to wait for more than 1h at the meeting point. Luckily the flight was delayed so I managed to catch it. However, it is also not really legal to leave the car in the drop-off zone at the airport for more than 10 min. Finally a lady arrived by bus with the little paper slip on it that had my details. I didn't get any sort of receipt or whatever after handing over my car. The same thing happened when coming back. Although I called them half an hour before arriving, I had to wait another hour before a guy came with my car to hand it over. I checked around the car and when I put my back in the trunk i noticed that my replacement wheel was missing. After inquiring about it the driver called his boss referred to as Tony Singh and was told that they had to put on my replacement because one of my tires was flat. I drove to London from Bristol before I dropped off the car so there the tire was definitely not flat. I have no idea how they managed to flatten the tire. The worst part however was, that nobody was able to tell me what happened and that my normal tire which supposedely was flat was not in the car. As I managed to get the number from Tony Singh I called him about ten times in the following weaks to get my wheel back to me. He always managed to find some excuse why he couldnt speak at the moment and would call me back when he is in the office. That never happened. Eventually I just gave up as it was frustrating me too much. ....don't use this service...it will only cost you time nerves and money!
Terrible company, rude and stressful to deal with. I expected they would do what was advertised which is ‘Heathrow parking made easy’. This was the reason, travelling as a single parent I booked the service, to ensure convenience and stress free. This could not have been further from the truth. In summary, on arrival (at exactly the time that I booked and called to confirm, and in line with the time they said they would meet me), it took 1 hour and 5 mins for them to turn up to collect my car from the agreed collection time, after 7 phone calls to chase. This put us late through securing and check in, but was told it was ‘my fault’ if we were late or we missed our plane. We had to run through Heathrow to get to our departure gate.On return, it only took a mere 12 phonecalls for them to turn up 1 hour and 44 mins after the agreed collection time, including being hung up on, Talking over me, and lying about the drivers whereabouts (confirmed by the driver). I am not sure what I paid 3 x the price of a long stay car park for, as it certainly wasn’t convenient, stress free or budget friendly.No reply from any emails. They are quite happy to take your money and leave you and your kids waiting until they can be bothered to sort themselves out. Appalling.
We booked Happy Days based on the information supplied by Skypark Secure, having used them once before.The whole experience this time round was completely unsatisfactory:- One the way to the airport, we tried calling the numbers for 10 minutes before someone finally answered- The arrival instructions we were given were completely different from the written instructions received at the time of booking- We had to wait almost 15 minutes for driver to arrive, despite giving ample notice of our arrival time- On arrival, when picking up our car, again we had to wait several minutes for our driver to arrive- When he did finally arrive, he showed us that one of the windscreens had been smashed, without offering any customer service, either an explanation, details on how to make a complaint, or reassurance that we would receive any compensation.- We contacted Skypark Secure, who denied all responsibility and told us to contact Happy Days- We have since complained to Happy Days, but are yet to receive any response, other than the standard automated email.The whole process from start to finish has been disgraceful! Why Skypark Secure continues to list this company is a total mystery.
Avoid. We used them on two occasions in the last 4 weeks. Despite saying the car should be dropped off and picked up from the short stay parking, they are clearly trying to save money by asking to meet at the departures drop off point. We nearly missed our flight on our first booking at Heathrow T3, having waited 50 mins for the car to be picked up. On return it wasn’t as bad but still took 30 mins. As our 2nd booking was non-changeable we hoped it would be better, but no such luck. They used every trick in the book to explain the delays, but they obviously had insufficient drivers. We also took a picture of the car odometer and they had driven 25 miles return, so the car Park is clearly over 12 miles from the airport - hence the lengthy delay in getting it to you. Avoid at all costs.
Terrible There was an extra 45 miles on the clock.including a 40 mile, 1 hour 45 minutes journey the day car due to be picked up.They have still failed nor had the courtesy to provide an adequate explanation despite repeated requests.You have been warned.
If I could give zero I would. Drop off no issues all good. Arrived back today and called as requested. Was advised to wait in the terminal and the driver would call when arrived in 15 mins. Waited half hour and called again to be told the car was by the valet parking. The driver - an old lady struggled with English. My car looked as if it had been taken rally driving. It was filthy. There’s also a mark on the bumper that wasn’t there. I called the number back and got the rudest most obnoxious man I have ever spoken to who told me the weather had been bad - yes I know this but as I pointed out there were no other cars in this condition around Heathrow to which he said they must have all got their cars washed! I mentioned the mark on the bumper to which he immediately disputed it. I said I wasn’t happy to which he replied - “you’ve got your car haven’t you so what’s the problem?” I was told to email any issues - not expecting a reply. Told him the service was shocking - “whatever” was the reply. Unbelievable. AVOID
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Happy Days Parking | Heathrow Airport Parking
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