Review Time
We hired a vehicle for 4 days 11th November to 15th through Thrifty,Hertz at Malaga airport. I paid a fuel deposit of £115.77 which was due to be returned on 13th December. On return of the vehicle we were greeted by an employee who inspected the vehicle, checked the fuel and we were told deposit would be returned within a day or so. The deposit was never returned. Since then Hertz have told us this was for super collision insurance , airport charges and tax. Avoid like the plague. This is a terrible company. All these reviews can't be wrong. I would have given zero if I could Richard H. I am taking this matter further
We just dropped our rental off at Santander Airport. We purchased extra cover, however, they decided to charge us 250 euros in “cleaning charges” despite the car being completely fine with minimal dirt. This is an extortionate amount to charge and very unacceptable. Luckily, we hadn’t made our way through security and circled back to challenge this - it felt like we were bartering with the lady at the desk. They said they would drop it to 100 euros….this is not professional at all. We will be taking this as far as necessary and be very careful for random and unexplained charges.
9/12STILL NO RESPONSE DESPITE ALMOST 30 E-MAILS.After unacceptable service @ Murcia airport (almost abandoned with 2 children aged 4 and 5) they sent a $50 credit note.Trying to contact, anyone, to book @ Murcia Airport (sent over 12 e-mails, all ignored) is impossible.
Recently we rent a car at the airport Stuttgart Germany and without our agreement the employee took advantage of the lack of language skills and foisted additional insurance on them without informing. That's fraud! Never sign anything at Hertz!!!
the most horrrible experiece i had in spain.I rented a van, I had international license, valid passport, valid credit card and official goverment app for UAE drivers license in my phone, they dont wanted to give me the car since i dont have the plastic card with me.However the UAE license i can not drive in Spain, but they were sticking to the physical plastic card, even though its not valid for driving in Spain. Then i asked it is ok to bring a spanish person who has spanish license? they said yes. after long hassle i found someone who has license, then they said its not valid since they can not add a driver and and they can not change the booking to the person. After much hassle finally they change a hidden fee of 50EUR extra for a 65EUR booking for 2 hours a car. its not really the cost but the hassle and the rude and helpless staff of HERZT Spain! Most horrible experince! Avoid them at any cost
The most disgraceful company I have ever dealt with in my life. These scammers claimed the AXA insurance via reputable third party easy jet was invalid and then proceeded to charge 789 euros on top of the £450 already paid. Please avoid like the plague.
Shame on Hertz. It’s a disguised robbery in a car rental firm. No one will answer your phone calls (Sevilla airport experience), and they wont indicate where you should return the car (parking P5 for instance here but well you have to guess yourself in a city and airport you don’t know). They charged us 167 euros for a scratch I dont know how it was invented (I have all pictures of the car, none is showing it). This fee includes 50 euros of what they call immobilisation fee (??) and 50 other euros of damage management fee (??). I dont know how you can be more robbed than this.
Charged €352 for two small scratches after return. The damage report states "Customer has accepted responsibility" which is incorrect as I was not present. I left the car and keys at 15:15 on Saturday when the return office was closed, Hertz inspected the car about two hours later without me present. I will be escalating this to the CEO's office and raising a dispute with my credit card company. Be very careful with the Hertz Santiago Airport office and check other reviews, this seems to be a pattern. I will not use Hertz again! This is a horrible customer experience!
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more
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