Review Time
Currently going through a complaint with them due to their negligence having caused more damage to my already fire and water damaged property. Will be taking court action if I don't get a full cash pay out for the remainder works as well as significant compensation. Get paid out and do the works yourself with your own contractor at least you have complete control like my neighbour has done.
There should be a no star rating. This has to be the worst home insurance company in the Country, I just cannot imagine worse. It’s a total waste of time and money holding a policy with Halifax. I have a subsidence claim soon running into 18 months and still not complete i.e. 6 months just to get them to take photos of the damage to the property, another 6 months to prepare the recommendation report and another 6 months before addressing the cause of the fault. I have no doubt that I will also wait another 6 months before they remedy the damage to the home (total 2 years!). Calling, emailing, chasing up, etc, will bring you to tears, they appear to be an autonomous entity doing 'what they want when they want' while of course still taking your hiked up premium payments. Stay away and save yourself the utter despair!
Halifax have delighted in leaving a confused, vulnerable 82 year old lady in a shocking state! They have denied storm Henk ever took place and refuse to help this lady. Apparently the damage to her roof just happened and the fact there was a named storm doesn’t matter because according to them there was no storm! They have seen an elderly, confused, visibly upset lady and lied to her as a way of getting out of paying to fix her roof. This lady has been with Halifax for 50 years and never put a claim in till now. She still believes insurance is there to help and can’t understand why she is being treated this way. Halifax hang your head in shame!
A damaged laptop claim has taken over 5 weeks and your 3rd party repairer still can't give me a date for its return. Unable to get through to your call centre to raise an official complaint. This is having a serious impact on my daughter's A Level preparation. Not what I expect from Halifax.
DO NOT INSURE WITH HALIFAX / LLOYDS ! This was my first ever insurance claim in 30+ years. I can honestly say it has been an absolute nightmare from start to finish. I will not go into the details but they have done everything they possibly can to pay out the minimum. Everything is treated under the broadest of terms and if I hear the words sorry but please refer back to policy again, I'm likely to scream! They have no intention of listening and are constantly reading from a script!! There should be an option on this site to leave no stars!!
renewed there policy with me without informing me, when I rang to complain I was told I should have received a letter informing me I told them iI hadn't received a letter I was told that that's happened a lot recently! the policy had increased by £134 pounds we cancelled and found a quote for £180 less. 14 days later still waiting for a refund. I'm surprised that the above is legal. Like other comments here would leave 0 star or minus 0 if possible.
Worst ever experience - Water Tank leaked and called emergency help line. Took 3 calls for them to call me back. Then they came out the next day and I had to call a friend to help me work out how to stop the pouring water till the call out team came. Now they are telling me that after paying 687 for insurance I am not insured for water leaks. Avoid at all costs.
Not fit for purpose avoid at all cost I wished I'd read reviews prior , will not be renewing when policy is up and I'm quite worried while policy is still active as what is covered ?not alot judging by my experience and other reviews
Halifax Emergency Home Insurance is a terrible service. It has been outsourced to a 3rd party and they use every excuse under the sun not to provide any assistance. My boiler is too new was the latest one. I will be cancelling my insurance with Halifax on Moday morning.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
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