Review Time
Absolute scammers! Happy to take your money very quickly yet there’s no way of returning items! I wish I had looked at these reviews before I ordered because it appears the problem with their portal has been going on for months! I cannot understand how a business can happily take your money but give you absolutely no way to return your items if they are not suitable! I wouldn’t need to return my huge order if the sizing wasn’t so all over the place! But I cannot afford to lose £105 because a well known and established business has lost the ability to take returns? Thankfully I did pay using PayPal and I have now raised a dispute with them so hopefully PayPal are successful in getting a response from this useless company!!!
Absolute shambles of a company! placed a £70 order before reading reviews (lesson learned) an item from my order was missing, returns portal wasn't working, got sent a qr code to return the (very ill fitting and cheap) items I ordered, 4 weeks later absolute radio silence from the company. I've emailed and messaged on Instagram and no reply! unfortunately, I have had to go through my bank to get my refund! I will NEVER order from here again and will advise EVERYONE to follow suit! I have nothing but bad things to say about this company! how they are still operating is a joke!
Avoid this company!! Purchased 2 tops came quick didn't fit so returned. That was 30th April when they received my parcel and i am still waiting today 29th may for my money back. Ive sent loads of messages tried to contact them and been ignored so am now £50 quid out of pocket!!!
The customer care representative was Luke. He was efficient, clear and concise. He also was apologetic regarding my issue, even though it was a courier error. Dealt with my issue quickly and is going to contact Evri directly on my behalf to request the possibility of compensation. Very happy with the service.
I purchased a number of dresses for my bridesmaids for my wedding. Upon inspection of the dresses it was apparent that some of the dresses were made from different materials to the others. I spoke with Inthestyle via Instagram who assured me I could return the dresses and they would issues a refund. This was following them admitting that dresses in the same style, but different sizes are made by different suppliers hence they were happy to refund due to the differences across sizes. I returned the dresses and purchased alternatives from them in the meantime….the refund did not come. I have chased them several times and have been advised by them to do a chargeback with my bank, which they won’t issue as it was over 180 days old since I’ve been back and forth with Inthestyle for so long. I’m disgusted that I’ve paid for items, been advised by the company that they will issue a refund, returned the items and have not received a refund. Zero items, zero money returned, zero customer service and care for their customers. Avoid this company at all costs!
****AVOID****Terrible customer service! Tried returning an item and the return portal was down. Spoke to an advisor who stated to return it via courier and they would then refund me the fees. However after I sent it back they are now going back on there word and are not returning my fee, which now means I have paid out more than there £2.50 return fee!!Absolutely shocking behaviour and ethics! I shall never be ordering from this company again!
In the style has always been my favourite website to shop from but I will never order from there again. I have next day delivery on my account, i placed an order to see next day wasn’t even an option anymore with no communication of this. My order then arrived after around 2 weeks, the event i wanted the clothes for had passed so i no longer needed them. I tried to return and the portal didn’t work, contacted via email to be told to return myself which cost me £3.95 i was told this wont be refunded- unsure how this is fair due to their portal been down we should receive a refund for anything over the £2.50. I was then assured the £2.50 wont be deducted on top when retuned and shock just received my refund with the £2.50 deducted. An absolute farce from start to finish, avoid!!!
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