Review Time
My daughter ordered a dress from Australia back in October for her school formal in December 2024. The dress was too small and we returned it back to the UK on 8th Novemer. It is now the 5th December and the large size dress has still not been shipped. ( no tracking details provided) they have ignored requests for a refund, as the dress will not arrive in time for her formal. The dress cost us over $500 including having to pay for return shipping & tracking. We are angry and would warn anyone looking to purchase, especially if there is no number to actually speak to anybody. Lots of email of promises to get the dress to us but still to date, nothing........
I would like to thank the Khanum's brand for their incredible responsiveness and professionalism. As a customer based in France, I was impressed by the speed with which they respond to messages and by their attentive listening to my expectations. They really do everything to reassure and satisfy their customers, which is rare and very appreciable.And what about their dresses? Absolutely beautiful! Each room exudes elegance and quality. I highly recommend this brand to all those who are looking for exceptional outfits accompanied by impeccable service.
DO NOT BUY FROM THIS COMPANY!!!! I recently ordered two evening gowns for an upcoming event coming to a total of £500. It was always my intention to return one and just wanted a colour option. They state that the dresses are made to order but they are dispatched the next day. So that’s a lie. The dresses arrived and sadly did not fit me despite me going by the measurement guide.I then tried to return for a refund and to my shock, they only do store credit or exchange. If you are anything like me and probably the majority of online shoppers, no one goes and checks a return policy before ordering, its a given in this day and age that you can return, esp when the dresses have security tags. The company does not warn you at any point before placing the order that you can only exchange. It’s a total joke! I now have two dresses costing £500 that do not fit me and despite me raising this with them directly they have done nothing to help me or show any understanding.I will never buy from them again or recommended to anyone.The dresses are not what they look like on the website either don’t be fooled.
I’ve ordered two pieces and everything from ordering to delivery has been great. My first order I made well in advance of the event I needed it for, so delivery time wasn’t an issue. The second time, I needed the piece in a shorter time frame and they made it work. Customer service is friendly and efficient. The fabric is really high quality and I look and feel great wearing both of the items I purchased.
Purchased a dress some time back, didn’t fit hence returned. Their policy for returns is to issue store credit - fine. Problem is that the store credits expire within a year and they do not remind you when approaching the expiry date. I only realised too late, following which, they refused to renew my store credits and I essentially wasted £400. Horrible customer serivce
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
