Review Time
In June, I placed an order with Khanum’s. It took them 3 months to deliver the package! Every time I emailed them to ask where my package was, I kept getting the same response: that it was about to be shipped. Only when I threatened to take legal action did they finally send my package. In the end, I returned the package at my own expense.They also tried to scam me by sending a PayPal link for supposed customs fees, claiming the package could only be received if those fees were paid. I called DHL, and none of this was true—the package had already been received by Khanum’s three weeks earlier. When I confronted them with this, they immediately refunded my money and dropped the customs fee issue.Biggest scammers ever, even though you wouldn’t guess it from their social media channels. Never order from them!
Worst experience ever!I am extremely frustrated with my experience. I placed an order on the 5th of May 2024 and have been dealing with an unending series of delays ever since. After returning the item, I was told on the 19th of August it would be sent back to me. When it didn’t arrive, I followed up on the 28th of August and was assured once again that it would be sent. But by the 26th of September, I still hadn’t received the dress.After months of delays, I finally requested a refund and was promised it would be processed within 30 working days. Now, it has been over a month since this promise, and I still haven’t received anything.I have been more than patient throughout this process, but enough is enough. I expect a full refund immediately, with no further delays or excuses. If this issue is not resolved, I will be left with no choice but to consider legal action.This experience has been incredibly disappointing, and I hope others are aware of the risks before purchasing.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
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