Review Time
I placed an order and received the dress. It was very pretty and seemed to be good quality but as soon as I put it on the zipper split. It was the correct sizing to the size chart and it fit, but the zipper was very poor. I requested to return and it was granted, however it was now received back by Lacemade three weeks ago and I have not received a refund. I emailed three times and sent a DM via Instagram with no response. I have read many reviews with others experiencing the exact same situation. To not refund people after an item has been returned to you with no communication is stealing and a Scam. My order is RMA #7WJVN5EM. I will continue posting about this on social media and on Lacemade ads until I am refunded.
The Red Garnet Corset Dress exceeded all my expectations. The fit is incredibly flattering—the corset design cinches the waist beautifully, and the fabric feels luxurious against the skin. I received so many compliments the first time I wore it.
If I could give less than 1 star I would. I purchased a dress that arrived and unfortunately didn’t fit, to which I paid $50 postage to return to the US, it’s been nearly 2 months (with the item showing that it was delivered to their returns centre on 10 April) and I’ve sent at least 5 emails all of which have been ignored with zero acknowledgment. I am so disappointed in the complete lack of customer service or communication given how cute I thought the pieces were I would never buy here again. Do not waste your money!!!
Ordered 4 items & need to return due to sizing issues. I have emailed the company three times & tried to contact them via Instagram and their live chat on their website but haven’t received a response yet. Considering I have spent £300, this is unacceptable. The return window has also nearly closed.
Edit: Thank you for response my order number is #109914 I will update this comment with my experience from now. I placed an order and was asked to provide my ID, which I sent via email. Since then, no one has responded. My shipment status is still unfulfilled, and I’ve received no updates or support. I tried contacting through email, Instagram DMs, and the website chatbot—no replies at all.I have an important event coming up, and I’m left without any information or option to cancel. This is extremely unprofessional and stressful. I expected better service.
I love a few od the dresses I ordered there. However I had a very bad experience with them with the last one. The dress that came was way to small (I ordered the usual size, other dresses also from them and same size fit me), so I returned tge dress according to their return policy, I also sent them my tracking number and everything they stated. I haven't heard from them since then... it has been 2 months, the package already arrived a while ago according to tracking site. I haven't been refunded nor have they answered any of my messages (I sent them on email and instgram and whatsapp,...). STILL NO ANSWER. I ADVISE YOU TO NOT ORDER FROM THEM! UPDATE: They wrote me back and I provided all the papers needed and still haven't got my refund in any form. It's been 6 months now (half a year).UPDATE (6. 10. 2025): Still haven't recived my refund. THIS SHOP IS A SCAM!
Worst experience ever, if I could give negative stars, I would! Costed more than a hundred bucks to return two items and asked if they could refund to a different account since the process took too damn long and I had to close my annual fee charged credit card. Miserable to deal with - dead silence, now I’m short 300 bucks and no items and 6 months of time wasted!Update 14/05/25 - I sent another email to you guys on 9/5 and another one today with a confirmation letter that the amount has been bounced back. You ask what you could do to help? Then please action on it and let me know instead of radio silence.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
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