Review Time
Update on my order 23319L19370 broken Sun loungers. Had not realised these were from a third party seller le jardin After months of asking them to replace faulty broken Sun loungers which were used once and then broke the company agreed to replace them. After waiting for delivery which never arrived I contacted Le Jardin through Leroy site only to be told they made a mistake and would not now replace them Never ever ever use Leroy Merlin they are a total disgrace and ignore Spanish law which guarantees goods for 2 years
Possibly the worst shopping experience I've ever had, avoid.My solar guy went in to find out what was happening with the €400 invertor we returned 6 weeks ago, the day after buying it when he realised it was the wrong model so it hadn't even been fitted here. Not only did they refuse to refund as it was scratched (not by us and he's going to buy it from me so I'm not out of pocket) but they had the nerve to charge him an extra €60 as they'd sent it to a third party to be tested.
Ordered a pergola to go and picked up in marbella online which was available in the shop. I received an email the next day to let me know that it is not available but will receive it in 3 weeks. I responded to the email ( don't bother as the email is not work) that 3 are available in mijas so will go there. No answer, so went to MALAGA to check with them in person. They called Mijas who said yes I can go and collect THE NEXT DAY. I then sent someone to mijas who said no it is in Marbella ( seriously ridiculous) then so went to Marbella and NO they do not have it but 5 are available in MIJAS. It is a real joke! I know that in France Leroy Merlin would NEVER DO THAT and would help you so why do they employ stupid people here ???? they even suggested that I buy it again and have it delivered to Mijas! Is that a joke?
After spending thousands of euros in Leroy Merlin Murcia South renovating our home we bought an Ariston Velis hot water tank yesterday 8/4/24 for 400 euros. We took it home removed the old tank, fitted the new one, attached the new hoses and started to fill it, not difficult, easy peasy. Then after 15 mins water was pouring out the bottom of the new unit. We emptied it re boxed it and took it back to Murcia south, we were told it could not be exchanged it had been used and had water in it??The Manager said he would get hold of Ariston and call us later with a date and time for the engineer. We bought the unit home obviously faulty and waited for a call. At 5pm this evening we had a email from Leroy to state their sorrow at our problem, but because they didn’t fit it, we have to look at the Ariston website find an engineer in the area and call one out for a service. Will let you make your own minds up……..
I ordered a dryer at Leroy Merlin which came from a cooperative partner in Cadiz. I wanted to change the dryer to another model, but Leroy Merlin did not help. I was put in contact with StopCrazy. They do not help either. I have been in Leroy twice and wrote 3 emails. Now I am stuck with a dryer that I cannot use and have to pay 100 euro to send it back to Cadiz. Imagine that the product would come from a cooperative partner in Barcelona. I am sick and tired of the bad service of both Leroy and StopCrazy
Bought 2 sunloungers, online through Leroy Merlin. One was broken on receipt, which I informed them of immediately. Several emails and communications with the supplier AND a trip to the shop in Dos Mares, Murcia, I have had no satisfaction. They won't take products back in-store when Bought online.
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