Review Time
Constantly offline and disconnecting from my Wi-Fi system while every other Wi-Fi device in and around the property stays connected, INCLUDING OTHER WI-FI SECURITY CAMERAS. We also get delayed notifications that if there were a real event it would be too late for us to respond. While the price is good, the absolute lack of isreliability and trustworthiness of these systems is just not worth it. Spend your money elsewhere even if it takes you time to build a system. We are already in this process of switching to another brand that is much more reliable and almost never down.
Lorex Customer service is poor. I have had two of four units fail and the second unit was a replacement for the first. After 95 days the second unit failed and Lorex refused to replace it because it was past the 90 day warranty. I have also had problems with being able to view the cameras with my Iphone. Several times I was. unable to access the cameras and had to go into the actual system unit to rebuild. This doesn't work when you are not at the home location I bought this for a second home and cannot fix the system without being at that location. I regret buying this system
As stated by others, after sale support is very sub-par. The phone representatives do not know their own product line for technical support issues.I'm also very disappointed in the quality of the product. I had the system for 1-1/2 years and from the get go cameras routinely drop connection with the NVR.I also have Lorex's door sensors, which are supposed to mesh with the NVR. These also routinely drop from the app.There is no web interface directly to the NVR. The NVR also does not allow for a keyboard. This makes entering a secure password quite difficult.I wish I had purchased another system than the Lorex.
Just rubbish. No support line for the UK as the number doesn’t work.Won’t respond to emails and basically ignore you.Really dissatisfied as the products had a lot of Potential. UpdateFinally got a call from the Canadian Tech support. Fixed the issue with a simple firmware update.The whole process was very difficult though. Please make your UK support better.
Recently lost my final cameras due to heat exposure in Arizona. Over the past two years I’ve lost 7 cameras. All were shaded but the heat had to have killed them. Poor quality and regret upgrading from coax 1080p to IP cameras. Quality of 2k and 4k cameras aren’t the same.
I purchased two Lorex 2K Spotlight Indoor/Outdoor Security Cameras in September 2023, which were installed by a qualified electrician in October 2023. The experience has been nothing short of awful.From the beginning, I had issues. When I contacted support, the service was unhelpful and time-consuming — hours on the phone with what felt like a cheap overseas call centre, and no real solutions provided.The cameras themselves are extremely unreliable. They often fail to record people entering or leaving my property, and at night the recordings are full of corruption. I even had to switch off my outdoor lights to try to make the cameras work. Despite that, 80% of the time the recorded data cannot be viewed, showing errors like “no recording” or “file reading error.”One camera completely stopped working 10 months after purchase, and the second failed just three weeks ago. I tried everything — including paying an electrician to disconnect and reconnect — but nothing helped.These cameras are totally unreliable and not fit for purpose. Even if they were free, I would not touch them for the hassle, stress, and wasted time trying to view recordings.
I experienced only one problem that should be solves as soon as possible. Do something with your customer service, you are not a small brand you need better guys working there. The answer are repetitive and very robotic, feels like i’m talking to a bot rather than a person. Anyway, i was just left satisfied with the camera. Can’t lie, came here for that and it’s good. But stuff lets down
Technical support is a frustration. First the accents are heavy indicating out of the U.S. The individual I had kept researching then putting me on hold, only to come back with the same solutions I had already gone through. Finally, defaulted back to factory only to lose the mouse. I gave up. Will research other providers now. DVR still will not record due to maxed out drive that can't be erased.
I have never had such disappointing experience with a technology company. The Customer Service is just very frustrating and almost non existent. The teams just put your around in circles between the tech support then sales and I am left with a useless camera set.I got the full package/set bullet camera NVR camera set around the black Friday sales period and went on holiday, due to weather and personal situations setup the camera in Feb, but then couldn't get all the cameras to work. This is to replace my existing set of security cameras so it's not the first time setting this up. After following the instructions this still failed and tested to know the 3 camera is the problem not the wire so sent an email to technical support who advised to go to sales but sales said it technical. Ok, let's give them a call, they give me the exact same instructions as if they didn't listen what I told them I already did and they sent an email, so if the phone communication was a problem, explained the same in writing. Whilst sales confirmed this is in warranty for an year need tech to confirm... Here we go again.I am left to refund, but now this is not an option because they have taken so long to respond and still not able to reach to a conclusion. This is the worst ever service experience and if you don't want to throw your money away not worth the risk. Not even sure if there be any response but now I am left with a full camera set that does not work except for the 1 camera which is pointless. I have contacted them several times both calls and emails
Purchased 2 years ago, and the system has worked for 2 months in total. We have the doorbell, 4 cameras, an extender, and the control box. The product malfunctions, turning itself off. You then need to reboot everything, which doesn't last. The service department is NO HELP. There is no customer service. Product is made in China and the company is based in Canada. Do NOT waste your money. I would give a 0 star if I could.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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