Review Time
Purchased two LOREX doorbell Cameras and both failed within 2years. Quit functioning properly and the second one at my home damaged my doorbell---had to replace. Came home from trip and doorbell was making loud humming noise. Replaced with Reolink...working fine and great functions!
Absolute shambles. Looked into buying a set of cameras and needed to know the bracket size. Have looked everywhere online for this information and could not find it. Decided to ring support and they just said they don’t have this information. What an absolute joke. Shall not be purchasing.
DO NOT BUY I was in the partner program and have bought and installed many of their units. But there new products have a bug where the screen freezes or the crosslines flicker. I asked for help on this an was told nothing they can do it was a known bug and they don't know how too fix it. Their cameras turn pink after a few months in sunlight. They never made it right by giving me a refund so I will not be selling their products through my business I cant support a protect that has went so down hill through the years. I have sold these since 2015. DO NOT BUY minus 5 star review........... I see now that I post a review now you wish to look into this and try to do the right thing? My ticket number is 990934 and if you look into it your staff labeled it as REPEAT CALLER very rude considering I wouldn't need to keep calling if you would of been able to help me and not try to make me settle for a product I didn't order or send me back the original NVR that freezes because you guys don't know how to fix the problem. Like I said all I wanted was my money back and I would send it all back but this is I guess how it goes.
Terrible customer service, when you do get thru, they are hard to understand. I have been without cameras for 4 days.after 3 days they tell me I need firmware version update, no one told me from day 1.they will not ship update, only send to email.as of now I still have no cameras.i belive the cameras and customer service is below a zero, do not buy this product, shop elsewhere, they have a high rating only from the employees sending in reviews. Please call if you care to discuss.
Terrible cameras, NVR, and app. I purchased "4K+" cameras that are horrible and blurry at any distance. NVR regularly reset password and I can't log in, and app can basically not live stream anything or watch any recordings. Fraudulent company also deletes any negative reviews posted to their website so all of their products look great with an average 5 star review. Illegal per FTC!
Purchased a bundle from Lorex. Took ages to be sent out. When it did arrive the nVR box is 2 years old with outdated firmware. Tech support is supposed to be open from 9am but seems that 9am USA time not UK ut was 13:00hrs before we got through. Advisor was not helpful. We either had to return the system with a hopeful refund with 20 days or buy a memory stick to download the new version of firmware. If you’re spending the money we did, we expect things to work and be upto date. Buy with caution
Product is decent in terms of features.But the £1000+ NVR failed at 12 months.Support is AWFUL.Slow, painful, hard to deal with, abrasive - the worst customer service I've had in 10 years (and being British, we put up with a lot).
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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