Review Time
I bought Lorex cameras for our business. I contacted Tech Support because the app view on the laptop was tiny. Lorex outsourced their customer/tech service, and it's very hard to understand them. And the tech person gets frustrated because I keep asking them to repeat because Its so hard to UNDERSTAND THEIR ENGLISH with the heavy accents!. Then finally I was able to download the software and needed help to add device to view live camera. I asked the tech support person questions, but no response. The tech person ended our call because tech support hours ended. But there was never any communication from tech support to inform me; she just stopped talking and ended the call. I have NEVER encountered such poor service! Most places would stay on the line to complete the support. Had I know how HORRIBLE support would be, I would NEVER have bought LOREX cameras. Moving forward, I would never buy another Lorex cameras again. HUGE MISTAKE!
At first I thought that it was a run around so I had posted a review , I rescinded my post,I spoke to a supervisor of my complain and she took care of my issues she was very understanding, courteous, knowledgeable and professional, for such a service, I would purchase and recommend Lorex to anyone that need a camera system, with great service and representative .
I reported a problem in warrenty where the doorbell would not reconnect after a power outage. Was told that's what it does and get a new wifi router. 15 months later the doorbell fi fi failed completely after reset it would not enable its own hotspot. While getting hold of support is easy they agreed the hardware was faulty but it was outside the 1 year warranty period so wanted to sell me a new one. Not buying another lorex one after this flakey experience.
FAILED UNDER WARRANTY PERIOD.. REFUSED REPLACEMENT!!!!! A ptz camera died under the warranty period because I tried fixing it myself and waited a few days past warranty period they refused to replace it and tried offering a measly 10 bucks off the purchase price to replace it. Do yourself a favor and pick a better system!I feel bad referring my friends to this company and installing their system.Order # LA974519
I bought the cameras from Costco . I’m ready to return them since I bought them recently . Very frustrating with the app . It seems to not work properly . These reviews makes me want to return asap . Also, want to not have major problems and the customer service will be a hassle . Also, the main box to operate is noisy . I will most likely go back to Arlo. Easier interface .
The cameras are great! Great build quality and image. The software is complete garbage though. False alerts constantly, meanwhile active movement by vehicles or animals directly in front of the camera view goes unnoticed. Camera order, settings, thumbnails - all wildly inconsistent regardless of what they were set to be. The activity zones are a complete joke and don’t work at all. I’d recommend going elsewhere here, or trying to use the cameras with different software.
Be careful in purchasing this doorbell, I purchased mine in June, had it installed by an electrician, doorbell suddenly stopped working when it got cold, phoned customer support, followed their instruction to make it work again to no avail, when claim was escalated to replace the doorbell suddenly I am required to acquire a multimeter and use it to show voltage, despite stating that I have no knowledge in basic electricity and no knowledge how to use a multi meter they still required me to do it. Filed a complaint to bbb and consumer affairs Ontario, currently in contact with the media. I will get rid of my 4 lorex security cameras and switch to more known brand with better customer support. Beware of lorex people!! They will take your money then leave you in the dark when you need them to honor the warranty!!!Edit:Lorex reply is again to put the blame to clients instead of taking responsibility, I reiterate that the doorbell was installed by a licensed electrician that I paid. If the voltage was incorrect then why will it work for over 5 months before it stopped working??? there is a lot of reviews online stating the same issue and same lame excuse that Lorex use to not honor the warranty. The only assistance lorex can provide right now is either to honor the warranty or SEND A LOREX TECHNICIAN!! I ALSO CANNOT EMPHASIZE ENOUGH TO NOT TO FORCE YOUR CUSTOMERS DESPITE STATING THAT WE DO NOT HAVE THAT SPECIFIC TOOL AND KNOWLEDGE TO PERFORM DANGEROUS ELECTRICAL DIAGNOSIS THAT SHOULD BE PERFORMED BY A LICENSED PROFESSIONAL!! THAT RESPONSIBILITY IS ON LOREX!!!
Update 12/24/2024: Still haven't heard from the Escalation Team. Partnership Program is just saying the same thing over and over again and refuse to put me through to a Supervisor. We've done many adjustments and the cameras and DVR do not work together. My cameras are useless right now. Follow Up 12/12/24: Scheduled a phone call and the Account Manager never called. I left two voicemails and also emailed. When I called the Lorex Partnership Program again, they said they could not get through to the managers. Now I'm waiting again for an Supervisor. Also, I have 11 cases for the same issue!!!!!! That is because every time I speak to them, they close the case even though there is no resolution!!!!The worst customer service department, IT and Supervisors. Tech was giving me instructions on how to get a camera working properly and her instructions broke a piece of my DVR. Got a warranty one which worked fine for a few months and then it stopped working. Go another warranty DVR and that one didn't work right. Back and forth, deleting, resetting, and numerous other things to make these work and they don't. Now I'm supposed to talk to a higher up tech. Issue is that they aren't available and keep calling me back at the incorrect number that has no service. I've spent hours on the phone with every department and am still having issues with these cameras working correctly. Don't waste your time or money on these products.
AVOID DEALING WITH THEM , NO BODY CARES :1- 11 DAYS AGO On 7th December 2024 , I made an order(ORDER NO:LU5198) of (Lorex 4K 16-Channel (8 Wired 8 Fusion Wi-Fi) 2TB NVR with Smart Deterrence IP Dome Cameras with 2K Pan-Tilt Indoor Camera and 2K Wired Doorbell N4K2SD-84WDK-DP).2- On 9th December, 2024 , I received an email that (Your order is on the way. Track your shipment to see the delivery status. FedEx tracking number: 7.70599E+11) The tracking number incorrect, 3- I had to call Fedex to track my order they confirm: - the correct tracking number is : (770598503571).- the parcel has been labeled by the sender with this tracking number, however, the sender didn’t contact Fedex to pickup the order to deliver it. 4- During the 11 days , I have made so many calls to Lorex customer service , many tickets been raised asking them to :• To send my order ( nothing happened and the order is still just only labelled and waiting for eleven days so one of their team send fedex to come pick up the order.• Or just simply cancel my order and refund my money back.• 5- ANY ONE CAN TRACK MY ORDER(770598503571). THROUGH FEDEX AND SEE THE STATUS11 DAYS NO BODY CARE, NO ORDER BEEN DELIVERED, NO MONEY BEEN REFUNDED THE ORDER STILL WAITING THEIR FOR ONE OF THEM TO CONTACT FEDEX TO COLLECT,AT THE END THEY LEAVE ME WITH ONE OPTION WHICH IS THE COURT.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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