Review Time
I recently bought the Villa Hand-Knotted Wool Rug from Lulu and Georgia. The quality of the rug is beautiful BUT the colors are nothing like what is shown on the website. It's a white + Thyme/light sage color which is not even close to what is on the website. Disappointing as this rug is expensive and one would hope that some prior vetting was done on the accuracy of the photographs shared by the sellers.
Update: customer team worked with me and issues a partial refund. Defective furniture. Quality is way below the price point. I reached out to customer service three times and have not heard back even though they say that you will hear within 24-48 hours. Their phone is just a voicemail. It seems very suspicious. I spent 2k on side tables and this is extremely disappointing customer service. I will definitely not be buying from them again.
Update: customer team worked with me and issues a partial refund. Defective furniture. Quality is way below the price point. I reached out to customer service three times and have not heard back even though they say that you will hear within 24-48 hours. Their phone is just a voicemail. It seems very suspicious. I spent 2k on side tables and this is extremely disappointing customer service. I will definitely not be buying from them again.
I am an interior designer and even with a trade account I find any issues with Lulu and Georgia to be absolutely painful. You are making good money, how about you spend less money on sending me catalogues and have an actual human at customer service. There is literally no number to call it just goes to an answering machine. Can you imagine spending thousands and thousands of dollars somewhere and have nobody to speak to with an issue? Oh - and what is the issue you, you might be wondering...I spent $2000 on an item that was supposed to ship 3 weeks ago and didn't. Did I get an email letting me know of the delay...nope nothing.
I am an interior designer and even with a trade account I find any issues with Lulu and Georgia to be absolutely painful. You are making good money, how about you spend less money on sending me catalogues and have an actual human at customer service. There is literally no number to call it just goes to an answering machine. Can you imagine spending thousands and thousands of dollars somewhere and have nobody to speak to with an issue? Oh - and what is the issue you, you might be wondering...I spent $2000 on an item that was supposed to ship 3 weeks ago and didn't. Did I get an email letting me know of the delay...nope nothing.
Seeing as I ordered 8 days ago and still have yet to receive any update on shipment, I feel as though this is very inadequate. I may be wrong, but I don't think their rugs are made-to-order, so I find it bizarre how long it is taking to ship out my order especially since I ordered to San Diego and their warehouse is in Los Angeles AND it costed $19.95 for shipping!!! SO what's the hold up?
I just gave them a one star few days ago as I couldn’t reach their customer service because they have nothing live available. Changing my star to 4 now because they were prompt enough over email and were able to sort out my shipping queries. Even though it’s annoying to have no live person to talk to, I have changed my rating because they emailed me with all the info I needed and I was able to manage things better. I would still say it will be nice to have someone we can talk to rather then going back and forth over emails. Hoping they will do something to make this better.
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