Name: luluandgeorgia.com
Telephone: 000000000
Rating: 2.3

Niall Guest

This is a marketing company, not a service one

Products are usually decent, but no support number, no email, just a form, which takes days to respond to, leaving a customer experience FAR below expectations. Service does not match branding. It’s clear what they value, and where they put their money, and it’s marketing, not customer experience.

Date of experience: Feb 28, 2024

Namassi82 Guest

2 years ago

Zero information on the delivery

Zero information on the delivery. No idea where it is or when it is arriving!

Date of experience: Feb 23, 2024

Geoffrey Baker Guest

2 years ago

Free but very small wallpaper swatches

I appreciate that the swatches are free - but they're SO small. It's hard to tell at all what they'd look like in the space. I would rather pay $5-10 to get 1'x1' or 2'x2' samples to try.

Date of experience: Feb 23, 2024

Brad Harris Guest

2 years ago

Great quality

Great quality, innovative designs and efficient helpful customer service!

Date of experience: Feb 23, 2024

Rob Turner Guest

2 years ago

I thought these pillows after searching…

I thought these pillows after searching for the right ones. Then I get an email that they have been canceled due to out of stock. But yet they were still available online for a few days after. Get control of your inventory

Date of experience: Feb 23, 2024

FL13 Guest

2 years ago

Great quality

Great quality, innovative designs and efficient helpful customer service!

Date of experience: Feb 23, 2024

Wallace Reed Guest

2 years ago

I thought these pillows after searching…

I thought these pillows after searching for the right ones. Then I get an email that they have been canceled due to out of stock. But yet they were still available online for a few days after. Get control of your inventory

Date of experience: Feb 23, 2024

Randolph Price Guest

2 years ago

Zero information on the delivery

Zero information on the delivery. No idea where it is or when it is arriving!

Date of experience: Feb 23, 2024

Bryan T. Guest

2 years ago

Free but very small wallpaper swatches

I appreciate that the swatches are free - but they're SO small. It's hard to tell at all what they'd look like in the space. I would rather pay $5-10 to get 1'x1' or 2'x2' samples to try.

Date of experience: Feb 23, 2024

Kristin Morris Guest

2 years ago

Wayfair has better customer experience and delivery

If you plan on buying a lamp or vase, this company might be fine, but after spending $7K on furniture, the customer service and quality of furniture are extremely frustrating. My designer picked out an ottoman and couch from Lulu and bought them per the recommendation. Here was my experience. The ottoman came quickly but was in a box completely un-padded/secured. Literally, thrown in a box with some plastic wrap. The $800 ottoman was left outside our city apartment building. A plastic piece on the interior of the ottoman was broken, but whatever. I moved on. The couch - We were originally quoted 5-7 weeks for the couch. A few weeks after placing the order we realized the measurements were off and we might want a different couch. There is NO one to call or speak with. Via email, they say if the couch hasn't started being built, we can cancel. Finally hear back and they tell us we can't cancel. "Fine I say, does that mean it will be here soon/er?". Lulu, "No, the couch will still be an additional 6 weeks." I was pissed, but my fault for not checking the policies. The cherry on top - I go to the website and see the couch is now 25% off. I reached out and asked if they could honor that discount given my couch is still over a month out from being delivered. No - they will not honor the sale. In summary, I am paying $6k for a couch that will take over 8 weeks to receive, doesn't fit well in my space, and is now discounted to $5K.