Review Time
I was given a pair of 10 KT half round hoop earrings as a gift. They have been worn for less than 3 months and the thin part which goes through your ear and hooks on, snapped. They have only been worn during the day and never to bed or in the shower etc and are otherwise in very good condition, as they’re put away each night in the drawer box it came in.Today I went in store at Kawana Waters with the receipt expecting that they would be fixed or replaced under warranty. I was informed that they were not covered under any warranty, because no care plan was purchased.It was extremely disappointed to be essentially accused of causing the damage, with the shop attendant saying that there was nothing wrong with the manufacturing of the earrings!! One should expect that wearing earrings which cost several hundred dollars last somewhat longer than 3 months!I left the store in disgust and took them to a reputable jeweller who had a good look at the earrings. They could easily see that they were otherwise in excellent condition but said the gold had poor porosity and it’s no wonder they snapped. I have purchased several pieces of jewellery through MH before but never again!
Not even sure I should give 1 star? If you don’t buy their Care Package, which is for 3 or 10 years only, you will have no major assistance with broken jewellery. They will overcharge you BIG time, they are NOT interested in you and the poor sales assistance are at the coal face having to face the customers that don’t matter once the jewellery has left the building. So no back up if something goes pear shaped, not good at all.
I bought my engagement and wedding ring at the same time, we purchased a care package for our engagement ring after the salesperson told us if l lost the solitaire or it needed repairs we would be covered for it . Did my 6 monthly checks, my engagement ring needed work , so the salesperson checked to see about my cover, guess what the care package was applied to the wedding ring. So nothing they could do about it l had to pay to have my ring fixed. I am very disappointed in Micheal Hill and l will never buy anything from them again. If you get a care pack make sure they put it onto the correct piece of jewellery. Wonder if anyone else has had this problem???
I brought a small L letter online using afterpay and it was around Xmas time and forgot about it till I got a message to rate my experience. I went in to collect this item at that time and they said I had already collected it and they ask for ID also I must have it . I NEVER collected this ! I called the complaints team and after telling them what happened they said they would get back and again no reply back . So who got my item !? Never have I had this happen in any store . So annoyed and disappointed. Lisa Collinson
Shocking customer service. Bought a pair of earrings where the design was clearly wrong and earringsnot identical. Shop refused to refund and customer service in head office the same under the gile that they can't refund on earrings due to H&S (rubbish). Don't buy from Michael Hill, go somewhere where they value their customers and provide customer service.
Bought a ring for my wife. Regular price was ~$1100. Sale price was ~$900. Ring was inspected every 6 months by Michael Hill store in accordance with contract. After 2 years, the repair was more than $250! That's a repair price of 14 percent of the ring's value every year! If you buy this, you're buying an obligation to pay a significant percentage of the jewelry's value every year! Do yourself a favor and shop elsewhere.
Spent over 7k with of jewellery and their system “stuffed up” and wouldn’t add the insurance on their system, so they asked us to come back but sign a receipt saying it was all paid, they made a mistake on the receipt after we signed it and said we owed an additional $220 for insurance after being assured there will be no extra costs. So don’t think your a valued customer, just more money for the big guy.
I bought a few items online (in Canada) and there is nothing impressive about this jewellery. The pieces I bought look like they are for kids. Very small and cheap looking. I went by the pictures of the models wearing the gold necklaces and pendants thinking the items would be the same size . Not even close. The pendants are tiny (like ones you would give to your young child as their first jewellery.) I bought 4 pendants-the diamond bee, a gold heart locket thing, and a couple letters (initials) and a connector- and also 2 gold chains. The gold chains are just cheap thin strings of what was supposed to be belcher chains (but isn't even close to looking like anything), while the pendants are cheap, tiny trinkets that look nothing like they do on the models in the pics. Don't be fooled by this company. They aren't worth the time or the money. I spent 1800.00 cad for not even 1 gram of gold (the jewellery wouldnt even register 1 gram on the scale.) This is just cheap overpriced junk jewellery that isn't worth the price. The packaging the jewellery came in looked better than the jewellery and probably cost more. I'll be returning this junk.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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