Review Time
Recently bought Miele washer and dryer with twindos detergent dispenser. I decided to go with Miele for this added feature as well as the large drum size and reverse dryer action which is supposed to prevent sheets from balling up. So a few things—1) the twindos are super expensive and I go through them very quickly with the amount of laundry I do. 2) the large drum size doesn’t help lessen the burden of overwhelming amounts of laundry if the cycles take 2.5-3 hours to run!!! Each!!! 3) clothes don’t dry fully—I just don’t understand how the clothes come out a tad damp even if I use the extra dry setting (which adds another 30 min). 4) I spent 15 minutes unballing my sheets today and almost cried in frustration. So basically I spent about 3 times more than a regular washer and dryer because I thought this would all make my life easier and it has actually made it harder. Bummer.
I have just called and spoken with a truly lovely Miele telephone agent (I called around 17.00 on Wednesday, 8th January). I didn’t tell him I had an early on-set dementia till half-way through the call as I genuinely didn’t need to… he took real pride in working for Miele, speaking slowly and listening to what I explained to him… very few people actually do that. This chap is a genuine asset to your firm, and well deserves a rise of £26,000 per year plus an extra 6 weeks holiday on top of his current quota… Well done Miele he should, at least be put in charge of your telephone staff!
I had a problem with my Miele warm-air Heat pump tumble dryer. I phoned the customer service and was promptly given an appointment.A Miele service technician ,a Mr Bastian Heinrichswas sent out to make an appraisal of what needed to be done to solve the problem. Mr Heinrichs was also able to help me with a few other queries, that I had with my other Miele appliances.Nothing was too much trouble, and my tumble drier, is now fully up and running again!I would like to thank him for a wonderful service.It is always so refreshing to meet with people who really enjoy there job and who are so competent and give such a wonderful service.One reason, why I really like Miele!!!
Ordered a new vacuum on 11 December. Had an original delivery date of 24 December. Here we are on 3 January and I get a daily mail from Miele delaying the delivery even though the item I ordered is in stock on their website. I’ve always loved Miele cleaners but their service is disappointing
When searching for reputable reliable kitchen appliances I was of the opinion that Miele was one of the best. The warranty was 5 years. 5 1/2 years later the master cool fridge ($10 999) needed repairs for $2560. Enjoy your Miele products for 5 years, but be prepared to spend considerable money for repairs after that. I would have expected Miele products to be much better.However, a shout out to Mike, the out-sourced technician who repaired our fridge.
My elderly father purchased a cooker hood from the bluewater Miele store (supply and fit). A home survey was undertaken by Miele’s designated contractors to assess the work required. Having got the “green light” from the fitters, my father was asked to pay in full at the outset (9 September). After much back and forth, being told by subsequent fitters when they arrived (having set aside days for the fitting to be done) that the job could not be done, and chasing Miele multiple times, the “final fitting” was done yesterday (17 December). As well as taking 3 months to fit the equipment, and having held on to the full amount (which is in excess of £1000) during that period, key issues include:1) the extractor fan is not flush fitting with the ceiling - there is a gap on one side, which looks odd. 2) the fitter has left dirty oil marks all over the new equipment and surrounding walls; he noted that he “is not a cleaner”3) the fitter climbed on the kitchen worktops to reach higher areas rather than deploying a ladder - wholly unprofessional and possibly causing damage to the kitchen My father is in a worse situation than he was prior to commissioning any of this work. His kitchen walls look horrific and the new equipment is dirty and looks odd with various gaps. It’s a disgrace. In summary, product is good, service is atrocious and despite being sold as “supply and fit” the Miele retail team wash their hands and pass the buck to their designated fitters who, in turn, don’t care. Money taken but no accountability from anyone in the chain.
We have bought several Miele products (washing machine, tumble dryer, dishwasher, etc). We have had some issues with the washing machine but those were promptly resolved since it was within warranty period. However our dishwasher which is 6 years old stopped working recently, the dishwasher blow the fuse. Very annoying when we thought the product will last for long as I can provide tons of websites which promote Miele has high quality, "Tested to last 20 years". Same sites say that one should buy quality to spare the environment and avoid messing with changing appliances now and then. I contacted customer service which thankful promptly replied, but they say the only thing they can do is send out technician for 2100NOK including 30 min work. Cost for more work and parts will add based on need. I'm quite technical so I did some research and I'm quite sure the issue is broken circulation pump as the fuse blow 1-2 seconds each time it's activated. I called Miele service to check what a new pump will cost and they give me a price of 7000NOK which is more than I payed for the washing machine (bought on a campaign). This is a joke, and they are basically telling me to buy a new washing machine when my "quality" Miele dishwasher is broken after 6 years. Will probably buy brand as Bosch, Siemens, AEG, with "lower quality" instead of paying premium for Miele in the future if this issue will not be solved by Miele somehow.UPDATE 2025.06.12: After Miele finally, after many weeks, contacted me there was no willingness to help me more than what was offered previously. Will probably not buy Miele dishwasher again, terrible experienced product and support levels.
I bought a new Miele washing machine. It was very noisy and moved when it spun. I phoned Miele and after 2 weeks someone came to look at it. They said the bearings had gone and it was beyond economical repair. I have waited a week for them to get back to me after numerous phone calls. I will have a new machine but have to wait another 5 weeks to have it delivered. When I originally bought the machine it took 2 days to deliver it from ordering so why is there a 5 week wait? Despite efforts to speak to someone in their complaints department I was told that their logistics team were on holiday from 16th December so nothing could be done until after Christmas. I was phoning on the 16th December so nothing. I have asked to speak to someone in the Uk but have only been able to deal with people in Athens. No one has phoned me back or returned my call once. The service has been appalling. I have been a Miele customer for over 23 years but will not go back again. I never usually add reviews but am so cross that I felt I had to!
I booked a Miele engineer to repair a leak problem with the dishwasher in early November 2024, and the charge for the repair was paid in full online when I booked the service. An email confirmation was sent to me by email on the same day.The engineers came a few days later to repair the leak. I then received an invoice for the same repair by email on the day of the engineers' visit. The amount in the invoice was the same as what I paid when I booked the visit, so I did not take any action on that invoice as I would have otherwise paid double. In fact, the email confirming my booking of the engineer's visit stated that full payment had to be made at least 24 hours before the visit, so sending an invoice demanding payment after the repair contradicted Miele's own stated terms for upfront payment and does not make sense.In mid December 2024, I received an email from Miele demanding overdue payment of the repair, so I called Miele's Customer Service Team explaining the payment had already been paid in full, and provided all the information he requested including the email payment confirmation as well as credit card statement as proof. The Customer Service person assured me a quick turnaround by Miele's Finance Department to resolve the issue.About two weeks later in late December 2024, I received another email from Miele (this one apparently came from Germany based on the .de address) again demanding payment against the same invoice. I replied to the email explaining, again, full payment was made before their engineers came for the repair, and attached the email payment confirmation as proof.On 15 January 2025, a registered letter from Miele was received in which it accused me of payment default and threatened to instruct debt recovery agency to collect the outstanding payment!! I immediately called Miele's Customer Service Team who promised to send another urgent message to its Finance Department about the issue. After the call, I followed up with an email to explain for a third time and complain the total lack of response from them, and demanded an immediate acknowledgement of my email and a promise to correct their payment records. No such acknowledgement has been received to date.Miele's customer service and finance system are appalling and in total disarray. Despite my repeated attempts to resolve the issue by calls to their Customer Service or in writing by email, there has been no apparent action taken to correct their mistakes nor an acknowledgement of my complaint to date, more than two months after my payment for the repair.
In common with a previous post,I bought a Miele WCG360 WCS P wash and 9 kg GB washing machine in July 2020 with a 10 year extended warranty. In June this year the main electronic control board failed. A major fault on a relatively new machine. Miele engineer repaired the fault but machine was out of action for over a week. Last week ( 4/12/24) the machine failed again. Engineer visited 7 days later. This time all the electrical wiring had failed and would need to be replaced . A new wiring harness would be required taking at least another 10 days in addition to the 7 days we waited for an engineer visit. More importantly this had serious safety concerns as it was a fire risk. To say we are disappointed is an understatement. Having bought Miele appliances over the years ,this experience has severely dented any confidence in its products. Their promise “… to provide a top quality product, optimum user convenience and long life expectancy..” has clearly failed in this instance. After an extensive 1 hour telephone call with a number of Miele staff , no compensation was offered for the inconvenience and my request for a replacement machine was declined despite my 10 year warranty. I have no confidence in this product or in the service provided .
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more
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