Review Time
Update following contact from Miele - Refusing to do anything to fix a fault that was present from the factory. A manufacturing fault is being left unrepaired unless I pay for the repair.Miele don't care if their appliances don't work past the 2 year warranty period.I bought Miele as they are reputed to last for 20 years. I purchased a Miele Tumble Dryer…I purchased a Miele Tumble Dryer TWR780WP directly from Miele, and it arrived faulty out of the box. The dryer has a "Fault F2" and doesn't work.I contacted Miele’s customer service and they have still come back with a solution.As a premium brand, Miele’s lack of accountability is shocking. I’ve always wanted Miele appliancesd and I now regret buying them - gievn the atrocious customer service. This experience has destroyed my trust in Miele. A £2,349 appliance should work immediately and be supported by reliable service.Avoid Miele until they improve their quality control and customer care. I will update this review if the issue is resolved fairly (refund/replacement).
I placed an order for a Miele vacuum cleaner on March 1st, with a promised delivery time of 1–3 days, clearly stated on their official website. It’s now late March, and I’ve been informed that the delivery will only take place in early April—over a month after the purchase.Despite numerous conversations via email, phone, and social media, Miele never updated the advertised delivery time on their website, even though they were fully aware of ongoing delays. I’ve collected screenshots and written confirmations as proof that the company knowingly misled customers.This is not only disappointing from a service standpoint, but also a serious issue of false advertising and breach of trust. I expected better from a premium brand like Miele.I’ve since requested a full refund, including for accessories that were shipped prematurely. I sincerely hope Miele takes responsibility and reconsiders how it communicates with its customers moving forward.
My Miele tumble dryer is less than 5 years old. Water was collecting underneath the drum when I rotated it and the condenser unit was wet. Having cleaned it thoroughly, I arranged a fixed price repair from Miele, for £289. This was on 22nd January. A technician came on 27th January to repair it. When he left, as soon as I put in my wet laundry, the water built up again. I rang Miele and was offered a recall visit to look at it again on 5th February. I made a complaint about the length of time and was offered an appointment on 31st January instead. The technician arrived, changed a couple more parts, told me to run it with warm air for 1 hour then put in my laundry. I did this. Once again, as soon as wet laundry was put in, water collected in the condenser unit and beneath the drum. I rang Miele. I was offered another recall visit to repair it, but not until 13th February. I again complained about the lengthy delay. I was told no earlier appointments were available, then that the part required would not be available until then.I feel there has been a lack of communication from Miele. I have had to chase them up and make all the phone calls to get any updates. Very disappointed and not what I expect from a top brand that pride themselves on quality. I have lost confidence in them and don't know if the fault on my dryer will be correctly diagnosed on 13th February. I can only cross my fingers and hope it will be 3rd time lucky, despite being on the 13th!
Complaint No. 3, follow up from below. (25th March)There is still no agreement on compensation. Miele has outsourced its customer service to Greece, and while the representatives are polite and helpful, they are unable to resolve the issue when it comes to agreeing on compensation. The waiting continues with no end in sight.At this point, I just want to move on from Miele. The days of Miele products being built to last are long gone, and when combined with poor customer service, they no longer meet the standards they were once known for.'Complaint No2'Following on from 'Complaint No1' (see below) due to faulty and the massive inconvenience it's caused I asked for compensation. Offered £50.00 then received an email from Miele customer services that they can only offer £25.00. How can you offer £50.00 and then say sorry, we can only offer £25.00. They back tracked. I have sent an email rejecting the £50.00 compensation.....why?...as follows:So the vacuum cleaner was sent back for repair and I was told the turnaround time would be approx 2 weeks. I am now on WEEK FIVE and have had no communication from Miele regarding my repair....I suspect I should be grateful!! This is totally unacceptable, shame on you Miele. You have tarnished your reputation. FYI. Customer services for Miele UK has been outsourced to Greece. everyone is lovely but I have had no communication from them as to the current status of my repair and when, if at all I will receive it back!!!!'Complaint No1'Absolutely appalling customer service. Miele may parade itself as a "premium" brand, but its customer service is anything but. Let’s be real—many of the components in their products can be found in other, far less expensive brands, so what exactly are we paying for? Supposedly superior quality? I’d like to believe that, but my experience says otherwise.Item off for repair... (despite breaking after just six weeks). I was told it takes two weeks to turn around. I am now on week three with no hoover.....no urgency or care from Miele and certainly no communication as to when we receive the item back. My vacuum cleaner broke after just six weeks—six weeks! I’ve lodged three complaints, asked for a call back to resolve the issue, and received nothing. Not a single response. Radio silence. Is this what Miele calls premium service? Ignoring customers after selling them overpriced, defective products?At this point, I’m left with no choice but to publicly call out this disgraceful lack of support. Maybe this will finally get their attention, because clearly, actually helping their customers isn’t a priority. Let’s see if they care enough to respond now.
We have an error message that appears on one of our fridge freezers. We have two. I called years ago when it first appeared but no one could tell me what the error message meant. It is a triangle with a power plug that flashes. I could not find any such symbol in the troubleshooting guide provided upon purchase, nor on any forum such as YouTube etc. I decided to leave it as both the fridge a freezer were working fine. When we needed a technician for another appliance we decided to ask him to also look at this error message. He also admitted not being familiar with this error but suggested a reset. This removed the error message but a few days later it returned. When our integrated fridge door arm broke out of the door we called and a technician was sent. I asked him to again look at the error message. Instead of doing a reset, he suggested we replace the power board. When asked “why” as the fridge freezer is working and has been for years, he said the power board will eventually fail as it is obviously not 100%. We had to wait for him to come and install the board about 2 weeks later and wait TWO MONTHS FOR A WHOLE NEW DOOR! The board was replaced. We were away for a month and upon our return the same error was back. I called and said we are happy to wait until the technician comes to install the door to again look at the error message. THE MORNING OF the installation that was confirmed via numerous text messages, the technician called saying the parts did not arrive. I have taken the morning off work to wait at home. I was told it would be another three weeks before he can install the door. I called the 1300 number and got to speak to someone in Manilla that was not trained to deal with my request to speak to someone in the customer complaint department. I was told there is no such department and was instead put through 45 minutes later, to a person in the “parts” department who took notes of my request for a refund for the power board that was installed but did not resolve the issue. I was told someone would call me. No one did. I called back a week later and explained everything AGAIN, and asked again for someone to call me regarding a refund and my complaint in the meantime, the other door arm broke out if the door EXACTLY the same as the first door. Obviously a design issue and now we need two new doors. I dont have the energy to go through it all again and would honestly rather use the fridges as they are until it us time to replace - definitely not with MIELE. NOT IMMER BESSER BUT IMMER SCHLIMMER. It has been three days since my last call still waiting for someone to reach out to me
Do not buy from Miele online. If you want a refund - problems. I cancelled an order placed on 21 Dec 2024 requesting a refund. To date I have still not received the refund having made numerous phone calls including emails. I have done the same again awaiting a reply before taking any further action. Miele products are top quality but the finance department need to take a look at themselves. I wonder how long it will take the Miele Team to read and respond to my review.Miele have replied to my review. I have sent them details they requested - hopefully to resolve this matter soonest.
Avoid ordering directly from this company. I’ve owned a Miele washing machine for over 15 years – it’s been a fantastic product, originally purchased from John Lewis.When I needed a replacement, I placed my order without any issues. However, the delivery process has been a nightmare. They schedule a delivery slot, but fail to deliver. This happened three times, leaving us waiting each time with no communication from Miele. You have to call them yourself to find out what went wrong. I’ve since requested a refund and filed a formal complaint.
Miele used to offer 5 or 10 year warranties which were never needed because their products never broke down.Now they only offer 2 year warranties and their products break down frequently. So frequently that they can’t cope with the volume of repairs, necessitating an extended wait time and subcontracting to third party repairers in addition to their in-house team, who are also overwhelmed. We have required 2 callouts for this year old dish washer.Customer service don’t care. I asked for an escalation to a manager because of the unacceptable wait for a callout but they are so busy, presumably dealing with similar complaints, that even that would take 3 days to fit me in.They have a written complaints process on their website, but the email address they provide for the purpose bounces. Having spent £1200 on this dishwasher I am faced with washing up by hand for the foreseeable future. Having been loyal to Miele for decades I will never buy a Miele again. I will buy a cheap brand (which seem pretty good quality these days) and junk it every few years - investing a high price in a Miele for their quality and longevity is a mugs game
Purchased Miele professional clothes washer (PWM 908 DP) for $5430. After very little use it developed a fault. Technical support unable to help, even when I give the fault text. Ask for technician to repair and quoted $1000 just for travel time (nearest technician other side of province). Ask for documentation so local appliance repairer can resolve but no response. Talked direct to Miele Canada complaint department and assured that issue sent to "Office of the President" but no response. Both equipment quality and support completely unacceptable.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more
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