mobile.free.fr

1.2
1.2 Based on 360 reviews

Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages. 🚀 Notr...

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Average Rating

1.2

/
5

360 Reviews

5 Star
3%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
93%

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Review Time

Beatrix R.
Visit to the Free Outlet on Rue Jean Medicin in Nice

When we finished our visit to the Free store on Avenue Jean Médecin in Nice, I took a moment to find the store manager and tell her that she should be very, very proud of all her staff. They did a wonderful job helping resolve our complicated and frustrating situation.My daughter will live in France and go to university to do her master's degree. My family is in France and Nice on vacation and helping my daughter set up her new apartment. We live in the USA so there is a bit of a language issue finding someone who speaks English fluently so they can help us with our problem as it's a bit complicated. My French is good (I'm Canadian, but it's been many years since I used my French. Thanks Google Translate), but not good enough to explain the complications.We went to the Free store on avenue Jean Médecin in Nice.It's obvious the store is busy as they do a great job providing solutions to their customers. The staff at this store were very helpful and wonderful. Every person - EVERY PERSON, including the security guard at the door - that my daughter spoke with offered to help her and the staff helped her. All the staff were moving from customer to customer and she was talking with several staff members because I started the conversation and then I had to wait about 30 minutes until my daughter came into the store.When we finished, I took a moment to congratulate the manager (Melissa) and told her that she should be proud of each and every member of her team. They all did a wonderful job helping resolve a complicated and frustrating situation.Thank you thank you thank you very much.

5
Date of experience: Sep 02, 2023
Branden Butler
Visit to the Free Outlet on Rue Jean Medicin in Nice

When we finished our visit to the Free store on Avenue Jean Médecin in Nice, I took a moment to find the store manager and tell her that she should be very, very proud of all her staff. They did a wonderful job helping resolve our complicated and frustrating situation.My daughter will live in France and go to university to do her master's degree. My family is in France and Nice on vacation and helping my daughter set up her new apartment. We live in the USA so there is a bit of a language issue finding someone who speaks English fluently so they can help us with our problem as it's a bit complicated. My French is good (I'm Canadian, but it's been many years since I used my French. Thanks Google Translate), but not good enough to explain the complications.We went to the Free store on avenue Jean Médecin in Nice.It's obvious the store is busy as they do a great job providing solutions to their customers. The staff at this store were very helpful and wonderful. Every person - EVERY PERSON, including the security guard at the door - that my daughter spoke with offered to help her and the staff helped her. All the staff were moving from customer to customer and she was talking with several staff members because I started the conversation and then I had to wait about 30 minutes until my daughter came into the store.When we finished, I took a moment to congratulate the manager (Melissa) and told her that she should be proud of each and every member of her team. They all did a wonderful job helping resolve a complicated and frustrating situation.Thank you thank you thank you very much.

5
Date of experience: Sep 02, 2023
Charly Fisher
A bunch of crooks

It was easy to set up, cancelling was a night mare. Do not go with free mobile. They have me the run around, asking me to call customer service and then getting me to mail in a registered and dated letter to request a cancellation.They then charged me an extra month after giving me the run around.A bunch of crooks, don't go with free mobile.

1
Date of experience: Aug 29, 2023
Egami196432
A bunch of crooks

It was easy to set up, cancelling was a night mare. Do not go with free mobile. They have me the run around, asking me to call customer service and then getting me to mail in a registered and dated letter to request a cancellation.They then charged me an extra month after giving me the run around.A bunch of crooks, don't go with free mobile.

1
Date of experience: Aug 29, 2023
Jeffery
Terrible Customer Service

This is the worst service I have ever received in my life.They let me call an international number, even though it is not a part of my plan, and then charged me so much money. I asked them multiple times to help me out with filing for a refund but they kept telling me they only have a postal address. I already moved out of France, how am I supposed to send them a post now? What kind of a company does not use email for customer service? Avoid this company at all costs!!!!!

1
Date of experience: Jul 25, 2023
Paddy H.
Terrible Customer Service

This is the worst service I have ever received in my life.They let me call an international number, even though it is not a part of my plan, and then charged me so much money. I asked them multiple times to help me out with filing for a refund but they kept telling me they only have a postal address. I already moved out of France, how am I supposed to send them a post now? What kind of a company does not use email for customer service? Avoid this company at all costs!!!!!

1
Date of experience: Jul 25, 2023
Charle Bell
Zero English Communucation

Free Mobile is the most unuseful company I have ever seen. They still don't have English-speaking agents and they don't check their social media addresses. They don't provide any email address to contact in another language. I am very disappointed and regretful about choosing this as my phone service provider for my exchange semester. They are still causing me problems back in my home country. If you don't speak french do not even think about buying from here.

1
Date of experience: Jul 12, 2023
Precious F.
Zero English Communucation

Free Mobile is the most unuseful company I have ever seen. They still don't have English-speaking agents and they don't check their social media addresses. They don't provide any email address to contact in another language. I am very disappointed and regretful about choosing this as my phone service provider for my exchange semester. They are still causing me problems back in my home country. If you don't speak french do not even think about buying from here.

1
Date of experience: Jul 12, 2023
Cleve Taylor
After our contract expired they kept…

After our contract expired they kept charging. After we wrote to them cancelling, they kept charging. Borderline criminal behaviour. We had to cancel our credit card to stop them. We have reported them to French authorities.

1
Date of experience: Jul 03, 2023
Ray W.
After our contract expired they kept…

After our contract expired they kept charging. After we wrote to them cancelling, they kept charging. Borderline criminal behaviour. We had to cancel our credit card to stop them. We have reported them to French authorities.

1
Date of experience: Jul 03, 2023

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Business Details

  • Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.

    🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.

    🚀 Nos valeurs : innovation, trublion, consumériste, simple

    🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes

    🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more

  • email -
  • call 0173502000
  • language https://mobile.free.fr

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