Review Time
I've been billed nearly 50 euros over three months on a 2 euro per month forfait. There's no explanation for these additional charges and nothing shows up on the detailed summary of my monthly payments. Contacting Free directly seems impossible - you get shunted off to exchange messages with the personnel of your neighborhood Free boutique/branch, but no means of speaking directly to the billing department. Free seems to deliberately make it impossible to contact the company directly. The worst client (non) service I've ever encountered.
I've been billed nearly 50 euros over three months on a 2 euro per month forfait. There's no explanation for these additional charges and nothing shows up on the detailed summary of my monthly payments. Contacting Free directly seems impossible - you get shunted off to exchange messages with the personnel of your neighborhood Free boutique/branch, but no means of speaking directly to the billing department. Free seems to deliberately make it impossible to contact the company directly. The worst client (non) service I've ever encountered.
Advertised WiFi (Vowifi) service. It does not work. Have been told that ...You have not activated itService not availableWill be activated in 2 dayYour telephone not compatible .....Horrible experience. Phone is on compatible phone list and does work on Orange.Scam provider avoid.
Advertised WiFi (Vowifi) service. It does not work. Have been told that ...You have not activated itService not availableWill be activated in 2 dayYour telephone not compatible .....Horrible experience. Phone is on compatible phone list and does work on Orange.Scam provider avoid.
During my visit to Paris, I bought a sim card from Free mobile company. I asked for a line that I can use in all Europe, I was given the requested line BUT THEIR CUSTOMER SERVICE DIDN'T TELL ME THAT USING IT IN SWITZERLAND WILL COST ME 83 EURO IN ADDITION (1 EURO PER MEGABIT). IT SEEMS THAT THE INTERNET WAS PROVIDED BY THE LALA LAND. I called their customer service for more information but THEY DON'T HAVE ANY DATA, I WAS CHARGED 83 EURO WITH NO EXPLANATION. WORST CUSTOMER SERVICE EVER, NO TRANSPARENCY, SURE NOT RECOMMENDED.
During my visit to Paris, I bought a sim card from Free mobile company. I asked for a line that I can use in all Europe, I was given the requested line BUT THEIR CUSTOMER SERVICE DIDN'T TELL ME THAT USING IT IN SWITZERLAND WILL COST ME 83 EURO IN ADDITION (1 EURO PER MEGABIT). IT SEEMS THAT THE INTERNET WAS PROVIDED BY THE LALA LAND. I called their customer service for more information but THEY DON'T HAVE ANY DATA, I WAS CHARGED 83 EURO WITH NO EXPLANATION. WORST CUSTOMER SERVICE EVER, NO TRANSPARENCY, SURE NOT RECOMMENDED.
I took an eSIM deal with Free Mobile on 6/5/23. There was a problem with the eSIM as it wouldn’t activate in the time stated by Free. I contacted them for help and they told me there was an error with the Esim service which was in the process of being repaired and that they couldn’t provide me with a refund because the line wasn’t active!!!I have waited for two months having called Free many occasions to get updates on the error. Each time I have to explain all the same stuff as I have in previous communications so they clearly don’t take any client notes . They always tell me there is nothing they can do and I just have to wait , I ask how long I am expected to wait for and they can’t tell me! I had already paid for the service that they have openly admitted they can’t currently provide but they won’t provide a refund! Now, they continue to unlawfully charge me monthly subscription fees without providing any kind of service. Customer support is dreadful, the cell service that Free provide is some of the worst in France anyway, they are just cheap but that reflects on the service you receive from them. I highly recommend that nobody use any service provide by Free as they are simply fraudsters.
I took an eSIM deal with Free Mobile on 6/5/23. There was a problem with the eSIM as it wouldn’t activate in the time stated by Free. I contacted them for help and they told me there was an error with the Esim service which was in the process of being repaired and that they couldn’t provide me with a refund because the line wasn’t active!!!I have waited for two months having called Free many occasions to get updates on the error. Each time I have to explain all the same stuff as I have in previous communications so they clearly don’t take any client notes . They always tell me there is nothing they can do and I just have to wait , I ask how long I am expected to wait for and they can’t tell me! I had already paid for the service that they have openly admitted they can’t currently provide but they won’t provide a refund! Now, they continue to unlawfully charge me monthly subscription fees without providing any kind of service. Customer support is dreadful, the cell service that Free provide is some of the worst in France anyway, they are just cheap but that reflects on the service you receive from them. I highly recommend that nobody use any service provide by Free as they are simply fraudsters.
Performance was good in France. However after I left I was charged way over the plan I was on and despite me trying at length to cancel my SIM, their " customer service" system allows you to keep trying without actually getting anywhere.Very frustrating.Avoid
Performance was good in France. However after I left I was charged way over the plan I was on and despite me trying at length to cancel my SIM, their " customer service" system allows you to keep trying without actually getting anywhere.Very frustrating.Avoid
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
