Review Time
We stayed at a beautiful house in Denmark. We had a fantastic stay. The check in was horrible, however, because we should have picked up the keys to the property at the Novasol office in a city about 15 min away. This was not communicated to us. After we received the statement about our consumption, we were shocked to find out that we were charged almost 600€ for one week of stay. They did not provide us with any sufficient proof about the meter readings. They didn't take any photos of the meters. Unfortunately, we didn't either at check -in ( probably because we were so upset about the difficult check in experience) but we do have pictures of the reading when we left. The numbers they provided us with do not match with our numbers. It is questionable that the numbers at the beginning of our stay are correct as well. They probably read the meters after they cleaned the house and used up more electricity and water. I shouldn't have to pay for consumption when I already pay for the cleaning.Beware of a very high consumption bill. We arrived at a house that was extremely hot with all the heaters turned up to the highest level ( in the middle of the summer). We turned off all heating for the entire week we were there BUT the pool heating, which we were not allowed to touch. It was set too high and we were asked to open the windows to regulate temperature. It is absolutely beyond me how 600€ supposedly were accumulated.They demand we pay the bill without any sort of proof of our actual consumption.I will not book with Novasol again!
Still waiting for deposit 6 months after stay & being ghosted by Novasol! Background: We booked a Novasol place in July and have still not received the deposit back of €135. It is super difficult to get through to a real person and the chat is not helpful in this situation. When I finally get through to a real person, the standard response is that they will follow up but no one ever comes back. We eventually got angry with a person and he finally opened a claim in the beginning of December. They asked for the further information, which was provided straight away, and then there has been radio silence. I have followed up 2 times to the claims department and no response. I am starting to think Novasol is a scam, and they steal money by waiting until people give up trying to get their money back because it is too difficult.Response to Novasol:Jonas left a message yesterday and gave me an email address from where we stayed and told me I needed to write to the place and ask for a refund. I emailed them yesterday with the details that Jonas ask me to provide. I’m still waiting for a response or an acknowledgement. I received a phone message today saying that I’d be sent email with information. I have not received an email so I tried calling the number back (in between meetings) and went through all the options only to be hung up on the automated system. And having a super busy day, I didn’t have time to try again. Can you please check the email address and ensure you’ve sent it to the right place because I’m in the dark about what I’m expected to do next
We rented a holiday house for 1 week in Sweden. Upon arrival the toilet wasn't functioning and the hot water from all taps was dark brown. The Novasol service was completely unhelpful on the phone and just told us, that the owner need to fix it. We had to manually flush the toilet until the toilet and the hot water were finally fixed after more than two days. We claimed compensation. After more than 2 months Novasol got back to us, refunding less than 3 % of the payed rent. No immediate help in case of crucial facilities not working and afterwards not even properly compensating the customers!
We would like to recommend this absolutely amazing vacation home. The hosts were very friendly, and made local food for our entire family one evening. The house has everything you could wish for. It was so peaceful and relaxing with a great mountain view ❤️🌞🇩🇰
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