nurecover.com

3
3 Based on 1.8K reviews

...

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Average Rating

3

/
5

1.8K Reviews

5 Star
41%
4 Star
7%
3 Star
4%
2 Star
5%
1 Star
43%

Filtered Reviews

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Review Time

Lorelei Patterson
I am really disappointed

I am really disappointed. I’ve made my order in January. The ice bath came but I’m still waiting for sauna. I can’t contact with anyone from the company. I’m trying to call them email there is no response.

1
Date of experience: Jan 20, 2025
Leonard Reed
If I could give 0 stars I would

If I could give 0 stars I would. Original order was in December 2024.I tried to cancel my order immediately, weeks before it shipped and was unable to.Once it did ship, I received half of my order. The other half says it was delivered, but I have no idea where it was delivered to.I had emailed and called multiple times to return the half of the order I did receive, and how the company is handling the missing half of the order. I had not received any communication back until after almost 2 weeks.When they did reply, I received an image of the package being delivered, and it was clearly delivered to the wrong address, as the two proofs of deliveries were clearly two completely different dwellings. This reply came in mid-January I live in a house and half of the order was delivered to an apartment building.The walls and door are not even the same color as my house. The image is blurry as though there was no care in delivering to the proper address.I received an email that since it was delivered, it counts as delivery even though it was to the wrong address. I was informed they were sending a replacement item to complete the order. I asked them to cancel the order and they said the item already shipped. This was on January 29th, and the replacement item has not been shipped, as of February 22nd their customer service has added additional hoops to canceling and returning my order, but have been radio silent on providing return details or tracking details.This company is a complete scam and they make it almost impossible to return their products, or even receive your entire order.Avoid this company completely. I have no idea how they are in business. It is a total scam.Order number: NU314977

1
Date of experience: Jan 20, 2025
Matt
Delivery was uncompleted ... no support

Delivery was uncompleted, no customer service, no help. UK Plug for a german order, without any hint of the elctricity on the website. never again, will call my lawyer!

1
Date of experience: Jan 19, 2025
Marshall
Amazing!!!

This sauna is so amazing and we got the two person one and definitely fits two people!!! So nice when you add eucalyptus!!

5
Date of experience: Jan 18, 2025
Reese Cooper
instructions were not the best but…

instructions were not the best but fairly simple to figure out.. took a good while to warm up the first time… but overall very happy with it

4
Date of experience: Jan 18, 2025
I originally started with a negative…

I originally started with a negative review of 1 only due to poor customer service regarding them not responding to a problem I was having with my order! After one month I have finally received help in regards to my order! I thought I was missing an item that they corrected! I will give them a 4 star rating now in regards to their compliance with this order! We really do enjoy the steam sauna! Thank you,Debbie

4
Date of experience: Jan 17, 2025
Hodierna Scott
Quick responses and actions

A part of my shipment was missing but Nurecover responded quickly and acted quickly also!

5
Date of experience: Jan 17, 2025
JC71
Works fantastic

Works fantastic. Make sure you put red light battery pack outside of sauna when using it..batteries heated up quick. Love it..use it 3 times a week..heats up fast...

5
Date of experience: Jan 16, 2025
Charley Sanders
Sometimes things happen and my steamer…

Sometimes things happen and my steamer wasn’t turning on. I reached out and my steamer was replaced right away. The customer service was really amazing. I would highly recommend

5
Date of experience: Jan 16, 2025
Lewis C.
I Like It

It is great product, manufactured well, and I believe it works. I sleep better. Gave one to my daughter and she could feel grounding work immediately. WOW.The only issue I have is that it takes weeks for it to arrive. A lot of it is that it is made in China and it has to go through customs.

4
Date of experience: Jan 16, 2025

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