Review Time
I rejected the delivery and FedEx returned the package. 3 months later and no refund. Put a case in and of course now they have no record of receiving the device back. I have waited patiently but continue to get the run around from customer service; oneplus is terrible and take heed, terrible.I have dealt with customer service from the day I rejected delivery, what customer service told me to do, and after multiple calls it is apparent the phone was either lost or stolen at their New Jersey facility. Customer service has continued to tell me they are still waiting to hear back and that has been 2 months of hearing back!! UPDATE UPDATEI received a partial refund this past Saturday. I received an email stating they did in fact have the device and I could either request a different device or refund; I chose the refund. I received the cost of the device but not for their warranty!!!! So I have a warranty on a device I never accepted….
I bought ONEPLUS 13 recently and for a phone that expensive, should have had a strong up to date screen. It has a little scratch on it now that doesn't go away. I have put it away from keys and always with care. Even my previous 300 euro Xiaomi had a better screen. OnePLUS 13 didn't even have a superficial screen protector.When I bought ONePLUS in January on the official website there was not even a tempered glass option to buy it, but recently I see that option. I bought a wireless charger which was the most useless noisy inconvenient charger I have ever seen, and they didn't accept to return it back anymore.
I used to be a big fan of OnePlus but lately it seems more like a scam.I don't receive the promised android 15 update and didn't had a single security update since December which makes the phone kinda useless.Sad that it happens with a usually good company, I won't buy any OnePlus products anymore considering the cost and no update safety
Tried to buy a phone and use promo code SPRING25 for $70 off. First time I thought I messed up and did it again with the same results. Tried to call back and see what the problem was. Also supposed to be a survey at the end which I was hung up on all 3 times before the survey because they knew I was upset with them not helping at all.
The phone is good when it operates however their technical support is non-existent with the only solution for every problem encountered is 'Factory Reset'. The manufacturer appears to have released a faulty update which has rendered a significant amount of their devices either inoperable or half-operable however they are refusing to acknowledge the existence of this issue. PLEASE RESEARCH ONEPLUS 12 ISSUES AFTER OXYGENOS 15 BEFORE BUYING! This should provide enough discouragement from buying their products.
The problem with OnePlus is they promise a trade in value when buying their flagship phone. Then their Italian scammers World Business SRL/Mondo Affari send photos of another device claiming damage. The image they sent was not my phone, it showed damage to the screen when I have photos before despatch showing The screen was in perfect condition. Please don't believe any trade in offer from these cowboys, they won't honour it. And I will never buy OnePlus again, such a shit experience.
An absolute charlatan of a company. I came from Apple thinking that all companies treat their customers properly, only to be hit with a litany of disasters, from the exceptionally poor website to the rip off trade in subsidiary in Italy whom despite the fact that I bought the product from one plus and they have all my serial numbers on their record, they refused to honour their agreement because I missed one zero on the exceptionally long serial number.I advise anyone not to follow the paid hype on YouTube and stick to proper companies like Apple. A slightly better battery will not compensate for the pain you will encounter if the software and back up support is as hopeless as one plus.
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