Review Time
I am compelled to share my extremely negative experience with both OnePlus and Giztop. My recent purchase of the OnePlus 12 smartphone has been fraught with issues, and the service I received has been nothing short of appalling.Customer Service: The support from Giztop has been inadequate and frustrating. When I encountered a pixel problem with my device, I reached out for assistance, only to find that they were unhelpful and dismissive. Their so-called guarantee offers no real support, and they seem to be avoiding responsibility for the issues that have arisen.Product Quality: The OnePlus 12 itself has been a disappointment. I expected a premium product, but the pixel issue has marred my experience. Instead of addressing this concern, OnePlus has failed to stand behind their product, leaving me feeling neglected as a customer.Shipping and Responsibility: To add insult to injury, both companies have shown a lack of accountability regarding shipping and handling of the device. The total disregard for customer satisfaction is shocking and unacceptable.In conclusion, I cannot recommend either OnePlus or Giztop based on my experience. They have proven to be unreliable and untrustworthy in their customer service and product support. I urge potential buyers to reconsider their options before engaging with these companies.
OVERCHARGING! BE VERY VERY careful when ordering from OnePlus UK, website. When I ordered the OnePlus Watch 2 from their website, the shopping cart total for everything was £206.10 but when I paid via card they took £229!Attempts to resolve the issue through OnePlus support, waiting for an email which will arrive in 48 hours!
fast in answering BUT Telephone onepluse 9 with problem of broken screen and proximity sensor . Value of telephone abt. 450Euro NEW.Proposed offer for repair at more than 800Euro. I wrote back that it a nonsense to send quotation for repair at cost nearly double than the value of the item. No answers or comments
I ordered a phone and a case from oneplus but the case didn't arrive. They refuse to send me a case until after the return period for the phone has ended. This seems like it is in breach of distance selling laws. I have ordered every phone from them since the oneplus 1. Guess this is the last time I'll buy a phone from them and all because of a case with a <10 dollar value. That's some zero star customer service in action.Oh - and their customer support phone line just hangs up on you.
Bad customer service. The trade-in offer is very misleading (be careful). Even if I completed the process, OnePlus denies it and refuse to provide an acceptable solution. Their only proposition: I should send back the phone received, get reimbursed and then order another one again with the Trade-in processed. It means 3 expeditions and deliveries for one phone. We're in 2024. It doesn't make sense , just from an environmental point of view. The OnePlus customer support team were useless to deal with and did not accept liability of their misleading trade-in offer. I've been a customer since the first model (Oneplus 1) but this will be my last one. such a bad experience...
Abysmal customer service. The trade-in offer is very misleading - be careful before you purchase a OnePlus phone. Despite OnePlus asking me 2 simple questions in order to qualify for the trade-in (does it power on and have you reset your phone), their 3rd party trade-in partner, Mondo Affari, will find any reason to reject the device - and THEN charge you 27 Euros to get the phone back. The OnePlus customer support team in the UK were useless to deal with and did not accept liability of their misleading trade-in offer. A shame, considering I was originally excited about switching from Google to OnePlus - I'd highly recommend going with another device manufacturer, because the OnePlus customer support team in the UK have no level of customer service, they just take your money and don't help you any further.
Awful company. Avoid at all costs.. I wish I’d seen these reviews first. I purchased the one plus pad via the website but the keyboard was out of stock. I didn’t think this was a problem. I’m kept checking back to seeIf it was back in stock but it never was. 6 weeks after I purchased it I reached out to one plus only to be told that there was now a one plus pad 2, which had been released 3 weeks after my initial purchase. They said the first version was now discontinued and I couldn’t get a keyboard. I asked for an exchange for the newer version so I could then purchase the new keyboard as well, effectively giving them MORE money. The response from customer service and the complaints department was NO as I was over the 30 day exchange period. My argument has been I wouldn’t have spent £350 on a now useless tablet as I need a keyboard. What’s makes it worse is one plus offer discounts to teachers, claiming to be ethical and supportive of frontline workers. I work with Autistic children.. who need the keyboard. So I can’t use it for its intended purpose! One plus don’t care.. all you get is rubbish stock responses. The complaints rep I was in touch with also claimed there was no manager and no one higher than the complaints team. Total lie obviously but essentially meant I couldn’t take it higher or speak to a manager. Unethical thieves praying on decent people with their claims to be supportive. AVOID AT ALL COSTSUpdate after response from OnePlus:-As you can see from the reply here another copy and paste response exactly the same as all the others, regardless of the issue. Nothing about trying to help or support its customers. It’s claim to be a ‘customer orientated company’ is an out right lie, it’s the most un-customer supportive organisation I have ever come across. And.. #neversettle 🤣 well it does on not helping its customers.
Sent my phone for repair in warranty, phone gets lost on return to me. I've been without a phone for over a month after constantly trying to follow up for an update. First I was told that as the phone was sent, its now my responsibility to follow up with DHL to get my phone back. When I then told them that DHL asked me to tell the sender to raise a investigation, it took a long time to get this going. Over the last few week I've been following up once a week and all I am being told is that the case is under investigation which is understandable, however there is no update at all. Now a replacement device has been agreed to be sent to me and its coming to 1.5 weeks and nobody wants to tell me when I will received this or even acknowledge my email. When I phone I've been told that the person dealing with my request is off, surely then these emails and my case should be reallocated to someone else?I love the device but because of this poor service I will next time be sticking with the bigger brands and will advise my friends and family the same.
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