ontrac.com

1.1
1.1 Based on 400 reviews

OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping....

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Average Rating

1.1

/
5

400 Reviews

5 Star
1%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
97%

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Wilfred Baker
Very bad service Ontrac , total joke

How is this company OnTrac in business . I odered Adidas stuff. They said couldnt deliver business was closed ? I was sitting at my office with staff till 630 pm Got the text at 524 pm LOL what a joke . called them 2x no help what so ever . Call Adidas 2x to let them know . Not much help either . said they cant cancel refund if product is in route .

1
Date of experience: Mar 28, 2025
Johnny
Slowest delivery ever

Took more than a week for a package to go from Tennessee to Illinois

1
Date of experience: Mar 27, 2025
Newton H.
So badddd they delivered my stuff so…

So badddd they delivered my stuff so late and the customer support is no existent

1
Date of experience: Mar 26, 2025
Maria A.
Verify Couier Before Placing Orders

This company is incompetent and cannot deliver a package to the correct address, and then they make excuses.My apartment building is painted mustard yellow with a bronze colored door and a yellow wreath on the door. The courier delivered my packages to a green building with a brown door.Anyone who looks at my front door and then looks at the delivery photo where they left the packages knows immediately that they delivered to the wrong address.

1
Date of experience: Mar 25, 2025
Hugh R.
“OnTrac” failed to deliver my package.

“OnTrac” failed to deliver my package.Request for investigation was initiated, after tracking updates ceased. “OnTrac’ has failed to follow-up on the status or whereabouts of this package.

1
Date of experience: Mar 25, 2025
Stan22190
The worst company ever my daughter…

The worst company ever my daughter ordered something from SHEIN and they delivered it at the main mail box in my apartments and left it on the ground for someone to steal it. They took a picture of it on the ground and send a notification two days later when they should have placed it at my front door. I have never heard of this company til now they need to go out of business ver unprofessional.

1
Date of experience: Mar 25, 2025
guiguitreu90
WORST DELIVERY SERVICE ever

WORST DELIVERY SERVICE ever. Both times my item was shipped and delivered with OnTrac they were delivered to the wrong address. Apparently they only hire people who CAN NOT READ.

1
Date of experience: Mar 23, 2025
Woody Baker
Erroneous/false non delivery reason

I ordered clothing from the Gap while I am on vacation with plenty of time for delivery. Now I am 3 days away from leaving Florida and the driver has claimed not to be able to deliver two days in a row. I provided a gate code yesterday, now today they state it is a security/signature issue although my order for Gap clothing certainly does not require a signature. I am going to miss my delivery, but Gap chose this horrible service so they will have to refund me and eat the cost of the late package.

1
Date of experience: Mar 22, 2025
They don’t deliver unless your outside…

They don’t deliver unless your outside waiting all day

1
Date of experience: Mar 22, 2025
The delivery driver continues to say…

The delivery driver continues to say that he attempted to deliver my pkg for the last 3 days and HE HAS NOT BECAUSE IM HOME ALL-DAY I EVEN LEFT A NOTE ON THE DOOR FOR WHICH BELL TO RING...THIS COMPANY IS HORRIBLE 🤬🤬🤬🤬🤬💕

1
Date of experience: Mar 22, 2025

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Business Details

  • OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.

  • language https://ontrac.com

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