Review Time
Avoid this company7 days ago I ordered had no info since original email confirming orderDo not reply to emailsDo not reply to Facebook messenger100s of posts from people saying orders cancelled after 10 days for no reason and with no explanationHad the trainers I ordered not been a good deal I wouldn't have bothered and this is how they grab youDon't even operate inside UK so that's also false advertisementThank god for paypal will be logging refund later
I ordered and paid for a pair of running shoes three weeks ago, Asics outlet has now cancelled my order. Asics are obviously harvesting data with generous offers and then reneging on the sale. Also they are no longer operating in the UK. I will never use this company again.
I wish I had read this forum before ordering. I ordered on March 18, the delivery was split in 2. The first part arrived to a GLS center 10km from where I live, then was returned to ASICS in Germany. The 2nd part did not even ship. I wrote 2 emails to customer service, but no reply. I tried to call them, but 'due to exceptional circumstances, our phone support service can not be reached'. Great gear, but dont buy on line !!
Awful service.After LOTS of emails, they eventually admitted that they had lost the order and have issued a refund (taking 5 working days).Well, 10 days have passed and the refund has not arrived.Customer service is totally inept and not fit for purpose.I am going to report them to trading standards.DO NOT BUY FROM THIS COMPANY ONLINE !
Bought two pairs of trainers and kept one pair and TRYING to return the second pair ....they have me asking with UPS ... who are a totally inept company and asics are not responding to phone calls to their customer line or returning my emails.... Avoid like the plague!!
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