Review Time
Ordered a pair of gore-tex trainers on 5th May as they were £30 cheaper than anywhere else. Item dispatched on 6th May...but in Germany. Got a text to confirm delivery would be on 13th May but UPS had lost the package for the 4th time by then. I emailed an enquiry to them, and got a reply 3 days later. Finally arrived today (17th May). Product is great, dispatch was as expected, courier (UPS)....useless, and dispatched from Germany, which isn't mentioned on the website, otherwise I'd have ordered from a UK supplier to avoid the awful export process
Ordered £250 of running shoes on 5th May, nothing by 17th May. Their phone lines have been down since at least 5th May, they haven't responded to any of my emails apart from automated acknowledgments, their order tracking isn't working. AWFUL EXPERIENCE Will never shop with them again
I ordered a new pair of trainers back in February and they never turned up. They refunded me so I thought I'd try again. Two months later, still nothing. I emailed and received really unhelpful replies, including confirmation of the first refund (they evidently didn't read my email). I then received an email telling me there had been a failed delivery and the parcel was in a local shop but with no indication of when that had happened. Strangely they arrived the next day and the label had missed off most of my address, hence the issues. Anyway, I have the trainers now (and another pair I bought from elsewhere in the meantime) but I don't think it was worth the hassle or wait.
1st part of shoe order just arrived, 1 week after ordering which I was pleased with as shipped from Germany. However, that’s where the pleasure ended. When I opened the parcel discovered I had been sent the wrong style, size (3 sizes larger than ordered ) and colour - not sure there was anything else they could have got wrong. Having now read other reviews I’m not hopeful that this error will be easily rectified without causing me a load of time and effort but I’ll be happy to update this review if that turns out not to be the case.
Two orders cancelled, first seemingly due to payment issues, they wanted to do a security check, but service is only available until 8-1pm (usual working hours for any employed person...).Second order cancelled probably due to out of stock.It sucks.
I am at a loss of what to do next. I bought 2 pairs of identical trainers in different sizes to return one pair afterwards. But it is impossible to return the second pair. The Returns code does not recognise my order, and I have emailed the help line multiple times. There is no phone number. I would be delighted if someone can help me!
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