Review Time
Refusing to refund my money despite the shoes being returned to their warehouse over 3 weeks ago. They refuse to address the issue despite trying to contact them multiple times. They have now refused to even respond to any emails. Their online chatbot is no help either. They are breaking the law by not refunding my money. DO NOT BUY
Refusing to refund my money despite the shoes being returned to their warehouse over 3 weeks ago. They refuse to address the issue despite trying to contact them multiple times. They have now refused to even respond to any emails. Their online chatbot is no help either. They are breaking the law by not refunding my money. DO NOT BUY
Ordered trainers on the 10th of Feburary and they arrived the 17th via yodel. Arrived in perfect condition and the correct size I originally ordered. The only issue is that I got the shipment/dispatched email the evening after they arrived. Was so surprised at how fast they were delivered however lack of updates via email may cause confusion.Great quality trainers and so comfy, I can't wait to use. I had started believe it was a scam after reading all of the other reviews here but pleasantly surprised with my experience.
RE Order #: OUTGB36666169ASICS REFUSES TO REFUND RETURNS Unworn trainers (too small) NO REASON GIVEN. Multiple emails sent - NO REPLY COMPLAINT sent - NO REPLYAfter 3 months! Phone customer services in Barcelona - useless. They just refer to a random person , who does not review the information already provided and just provide a stock response from a generic email, and now claiming they received an empty box!!!I provided proof of drop off, including photo evidence, plus proof of THEIR courier (Yodel) return to ASICS. (furthermore, I had to re-buy the bigger size for which I provided them proof also) Then I get the stock response they have CLEARLY NOT read my email nor MY EVIDENCE. ASICS give me back my money!!!!!YOU are the thieves. NOT me. Disgusting treatment of a long term loyal customer.
One of the worst online shopping experiences I’ve had. Out of four items ordered, only one was delivered. Two were cancelled as “out of stock” even though they remained available online for weeks. One item was charged, marked as shipped, but sat “awaiting carrier pickup” for over 10 days with inactive tracking.Every response from customer service took exactly three days, and after filing a formal complaint, the reply came only on the fourth day. Extremely poor communication, stock control, and logistics from an otherwise great brand. Very disappointing.
Great trainers, but recent customer service experience was very poor. The return was received promptly, yet the refund has still not been processed weeks later. After being on hold for over 20 minutes, I spoke to Alex, who was patronising and unhelpful. He refused to explain or investigate why the return had not been processed more than two weeks after receipt. Instead, he provided false information about the returns policy, falsely claiming that the time allowed by Asics for an item to be returned (15 days) somehow extends the period a retailer has to process a refund. This is not correct. Retailers are legally required to issue refunds within 14 days of receiving returned goods. Failing to do so is a breach of consumer rights. Very bad customer service.
Very unprofessional, unreliable. Ordered 2 pairs of shoes which supposedly delivered after 3 days, but no information about delivery after a week. Unprofessional customer service kept saying sorry for delay without giving reasons. After 2 more days orders cancelled and initiated refund. Can't trust this outlet if you get shoes you ordered.
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