Name: outlet.asics.com
Telephone: 000000000
Rating: 2.0

Mallory Howard Guest

Great shoes

My shoes arrived quickly and in perfect condition. The shoe I got is great and exactly what I wanted and the correct size, I was a bit scared to order the shoes bc the review for asics outlet weren't very good but I'm very happy I did

Date of experience: Mar 08, 2025

Tox_Griimy62 Guest

1 year ago

Everything came on the date it predicted

I bought runners and a top. I got a size 8 in the runners and M in the top. The sizing was exactly as I needed. The communication from the store was prompt. It gave me a delivery date of March 7 and came that morning. I made the purchase and then read the reviews and thought I had lost my money. I followed the tracking everyday and it was updated everyday. I know some people were not happy with their purchases or the communication from the outlet store but I am delighted as I saved myself at least €50.

Date of experience: Mar 07, 2025

Zozox766 Guest

1 year ago

Absolute disgrace!!!

Absolute disgrace! Zero respect for customers - paid extra for express 1-day special delivery, yet after 5 days, no update, no response, nothing. Feels like a scam. Completely unacceptable, incompetent, and dishonest.

Date of experience: Mar 06, 2025

Jodie Bell Guest

1 year ago

I bought from the genuine ASICS outlet

I bought from the genuine ASICS outlet, ordered Saturday, arrived by Thursday. Extremely happy.

Date of experience: Feb 27, 2025

SlimeHunterz16 Guest

1 year ago

Getting a return refund takes ages

Getting a return refund takes agesI have sent a return weeks ago. No refund, no notice, nothing. It's a black hole. All you get is a chatbot and an email address.

Date of experience: Feb 24, 2025

Demetria Guest

1 year ago

Customer service is awful and very…

Customer service is awful and very unhelpful!! I ordered via express delivery 1-2 days and still waiting as not even shipped yet, apparently they don’t know how long until it will be shipped and they can’t refund me until I receive and return the item. Apparently you have minutes after an order that’s the only option. Looking at reviews since this may be weeks to come or never! Would never order through them again!!! Thought they were a well known trusted company, obviously not.

Date of experience: Feb 19, 2025

Cathleen Carter Guest

1 year ago

my shoes never arrive and they never…

my shoes never arrive and they never help and stop replying to emails

Date of experience: Feb 12, 2025

CP Guest

1 year ago

Terrible service

Ordered the same jacket three times, and three times order was cancelled due to “stock unavailability”. Item is still listed for sale on the site, and instead of removing it, customer service has asked me to “not try to place the order again as we cannot confirm our website stock information is updated.” So ASICS sends out emails inviting customers to purchase stock that doesn’t exist, wasting everyone’s time.

Date of experience: Feb 04, 2025

GC Guest

1 year ago

Avoid

Avoid , sent several emails . Still waiting on trainers . It's been 11 days . Awful service!

Date of experience: Jan 27, 2025

Ivy Sanders Guest

1 year ago

Disappointing service from ASICS outlet

Disappointing service from ASICS outletBe careful ordering from them . I ordered on 5/1/25 , excited to receive my lovely new running shoes… 20 days later they have still not arrived … 😡 .. I have chased , they aren’t here , I can’t use them , I’m in limbo .. I have sent enquiries , no joy I’m afraid, they invited me to do a review , which I did but just had an email saying my ( negative ) review(above)did not meet their guidelines for publication ….Beware !