Review Time
After sending me a completely different product in the wrong size, I reordered to find my order cancelled as the product was no longer in stock. 3 days later it’s still showing as available. I really like the products but totally unreliable store.
Edit 1* Top collar show areas of being worn out after only 6 weeks wear at the most for 1hr up to 3 times a week. Beyond poorly made, I wear them just to walk not even for trail environments.They took payment almost 3 weeks after giving details, on invoice they don't put any card detail, only credit card, so I assumed it was credit card. They out me into an overdraft into an account that I have never been in overdraft or have a overdraft which will result in a fee double then what I went into overdraft. The trainers are not good you can feel the rigid sole. I didn't know about the poor reviews, if I had WOULD NEVER OF ORDERED.The trainers fit smaller, not the same as in shop sizing.Wait 2 weeks for item dispatch was quickly delivered after that. After 5 working days I contacted the via their website, I received an automatic response about delays. I also received another email about delays which I thought was spam, txt was weird, though it was phishing, probably from the factory, believe they are made to order and not old stock. Asked for a refund, 4 days after that item was dispatched. Quality of ASCIS for running is poorer than 5 years ago to be expected if made now price, reduced to £50 think this should be its normal price. I will buy elsewhere next time and look for older models which have better toe construction. Delivery was Yodel which only option was to go to the depot or be at home all day for delivery. 3 star as I asked for a refund and didn't receive it, also they didn't deliver on promise to dispatch within 3/4 workdays, never contacted me about delayed, sent weird emails after official email that made me think I had my details stolen from the website. As for official store there's only one website address to be found. I didn't find any difference for the links.
I order shoes from Asics Outlet online and I didn't receive the order, the tracking number doesn't work and I can't talk to someone from customer service because they are always busy. The automatic message says that they will contact me via e-mail but I was never contacted!!!!
I have the impression that many reviewers actually ended up on scam websites, rather than the official one (outlet.asics.com).I was a bit apprehensive reading the comments, but decided to give it a try anyway. I've checked the URL and the SSL certificate: all was in order.It took only two days to get my shoes delivered. Tracking was legit (pointing to Yodel) and working.My only advice to other people buying shoes is to make sure they land on the official site.
I am super sad I haven’t read the comments here before using this site. I have bought a pair of trainers where I could not track the status of the order. After contacting them I was informed the item was ‘lost’. Are you kidding me right? So you disappear with every second order you receive according with all these comments. Fake page? I know hope you are not going to charge me, or things won’t be ok.
Don‘t Order On That Website!- ordered 2 pairs (1 for man 1 for kids) - got a wrong package with no shoes inside- filed a complaint to the costumer service but they only told me it was out of stock, so why did the order and payment went trough???- sent the package back to get my refund - still waiting for the refund after 6 month of emails forth and back
I too came across these dire reviews of Asics Europa after placing my order. However, in my case, the purchase process went 100% according to the seller's terms and conditions. I made a return of one pair of shoes as they turned out to be too small. I received the money in accordance with the shop's terms and conditions. I am very happy with the purchase I made. They have great prices, goods free of defects and they handle complaints perfectly. Two days ago I made another order and the shipment is already on its way:) I can only recommend this seller.
I bought a pair of runners from asics in November last year, they received the returned product on the 8th December. I have contacted them and was told I should expect the refund within 20 working days. We are on 23 working days and I still haven't even received an email regarding the refund or the refund itself!!
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