Review Time
I ordered 2 pairs of trainers (same style, different sizes). Unfortunately neither pair fitted, so I returned them via their courier returns process in the same parcel on 17/10/23. To date I have only been refunded for 1 pair of trainers, seems the other pair have gone missing in transit or at ASICS warehouse. ASICS are currently investigating. This experience has put me off purchasing anything from this company again.UPDATE - my money was finally refunded after the exchange of several emails.
Nothing wrong with the product- more with the delivery. I organised a local collection from a Collect + shop. As I had no YODEL barcode receipt of delivery at the shop, upon collection they argued that they couldn't hand them over...after proving my Tracking order and my ID they reluctantly released the trainers.
Shoes are great, the issue is with the return/refund process. They have got a serious problem here folks. Make 100% sure you order the right size.I am in my 5th week of waiting for a refund for a pair I bought the wrong size....I realised immediately but cancelling the order online didn't work, they still came, got returned, and no refund yet.
Absolutely awful customer care. Ordered a pair of trainers. Realises ordered wrong size. Minutes after sent email could I change size. ‘Oh no, we can’t do that once you’ve ordered. You can cancel but you have to do so very quickly - within minutes!’ Completely ignoring that people might be working, be unable to respond. Hour or so later tried to cancel ‘Oh no, you’re too late but you can return the shoes. Refunds will take 20 days.’ Shocking level of service - obviously interested only in one thing. We allKnow what that is. From my experience, and looking at the % of 1 star feedbacks, choose carefully who you buy from .
Actually a great experience here! Was scared that I wouldn’t get my shoes after reading the reviews but everything went perfectly well with my order. The shoes were delivered after 5 days, which is very fast considering that it was over a weekend. The shoes are amazing, exactly the style I wanted (nowhere to find in my country).Bought from the correct site outlet.asics.com
Bought a pair of Asics NovaBlast 3 which were slightly cheaper due to being an outgoing colour.Ordered the shoes on Saturday afternoon and they arrived Tuesday lunchtime.The communication was great throughout. I have been for one run in the shoes and they feel great. Only time will tell if they endure well.
Very disappointed. I bought trainers off them on special offer. After about 3 days just got email saying my order was cancelled without giving the reason. I sent them an email asking why it was cancelled and that I still wanted them. My email wasn't even answered. Won't buy from them again. What a waste of time.Then they had the cheek to send an email a week later looking me to review them. So I gave a poor review and the wouldn't publish it cause it didn't meet their criteria. They have low score on trust pilot for a reason.
I’ve purchased multiple different Asics models, most often the Kayano and GT-2000 versions, but all shoes I buy tear up in the heel after a few/limited use cases. Even though I highly like the comfort and feeling wearing Asics shoes, the fact they break after such short period warrants a recommendation to stay away from them, especially when their support team finds it unreasonable to replace or refund a faulty product. Also, worth mentioning is that the models I’ve purchased range from $150-200 per pair.
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