Review Time
Please avoid!!! I wish I had read the reviews on here before ordering!They don't respond to emails! No means of contacting anyone except a online chat link which just provides a computer generated response.It has taken a week to dispatch my trainers and now it is saying a week until they will be delivered. When I brought them i clicked on next day delivery.I am really not happy at all. I will never buy from this company again!
Whatever you do, don’t order from here. It is literally a scam. I have ordered an expensive shoes for a marathon. It said 2-3 working days for delivery, but it has been about 12 days now and the status does not even get updated. Worst thing is: you cannot even contact them or reach them in any way.
After nearly a month Asics (outlet.asics.com) have failed to deliver the shoes that I ordered directly from them. The money for the purchase was immediately taken from my card upon ordering. Despite having now cancelled the order, customer service is failing to respond or confirm a refund of the money paid for the undelivered goods. Sad to see a great brand ruining their own reputation through incompetent and unhelpful customer service and leaving the customer with the problem when they fail to deliver. The customer service phone number does not even answer calls. Blaming the delivery company (PostNord), who have actually provided great, quick and punctual customer service in the matter is just sad. As someone who has been wearing Asics stability shoes faithfully for over 20 years, I am sorry to recommend to stay away from Asics and buy your shoes from a reputable store instead. In my experience, e.g. Nike and New Balance provide far better customer service when it is needed.
The company is fine until there is a query! at which point they are obstructive making it a lengthy difficult process to get an response, when they do reply it is with irrelevant responses which do not address the issue in question- I believe in the hope to dissuade further queries from clients- and have no interest in their customers as can be attested by the amount of negative comments. I have eventually given up and am using a different brand and would advise anyone who is considering using this company to use an alternative if possible.
The refund process is terrible. Accordingly their return procedure and took the shoes to Yodel, and Yodel website cannot find the retailer name so that no printed scan code and Yodel not accept the return. Both Asics and Yodel service are terrible, still cannot get my refund as well, feel frustrated.
Delivery not received, the yodel proof of delivery of a fuzzy pic of an Asics box on a shelf even though the instructions say "this item can not be left in a safe place", the customer service him/she/it/they/them sent a form labelled affidavit warning you about legal action and prosecution. They have a don't give a s**t attitude toward customers, do they not understand a box with Asics written all over it dumped in a public place is a target for theft, obviously we are not as important as those you buy from the std Asics shop. I have been running in Asics for the last 15 years, 3 to 4 pairs a year, never again better choice out there, better customer service, better delivery service (yodel is soooo bad) Asics outlet has driven be away from the brand entirely !! (too big to fail maybe)
Recently placed online order for 2 pairs of trainers. When the order arrived, there was only one pair in the box. Tried to call asics customer services four times today, but apparently due to 'exceptional circumstances' they are not taking any calls, and two emails have gone unanswered; I assume that they think that if they ignore us - their customers - then we'll shut up and go away. Would give them no stars if I could. I would suggest that if you actually want to receive what you've paid for, you may prefer to shop somewhere where they still believe in customer care. Based on my experience, that certainly isn't Asics. Shame on you, Asics - you've made sure that you have my money, but I don't have what I've paid for. Does that bother you? Apparently not.
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