Review Time
0 out of 5. So far I have made two (or three 🤔) online complaints about my defective shoes and have only received acknowledgments of receipt. I have also posted on X but again zero response.So disappointing as I am a long time user of ASICS shoes, but clearly the customer service does not match the (usual) quality of the product itself ☹️
Second time ordering from this company, getting the shoes no problem returning and getting a refund absolutely the worst company ever.. they don’t include a returns note so not having a printer proved difficult then trying to get a refund omg the email said 24/48 hours their silly little agent said 15 days for a refund to show in your account, never will I ever order from Asics again.
Retail companies don't like people like me as I rarely leave a review. But I do read reviews and because of that I was very fearful to order from outlet.asics and I hesitated for quite a few days and almost didn't order.But I have to say I can't fault them at all. I ordered a pair of running shoes late on Tuesday evening and I already received them on Thursday morning. I think that was the quickest delivery I ever had without any problem at all.Therefore I would happily use them again.
I recently tried to place an order with Asics Outlet, and the site subsequently asked me for a review, which I duly sent. I have just received an email from them to say my review has been "modified" i.e. they won't post it on their site! This is the review I submitted: I ordered these running shoes only to receive an email the following day to say the order had been cancelled as they were out of stock. I went on the website again later that day to look at an alternative only to discover they were showing again in my size as being in stock, so I placed a second order. The following day I received another email to say they were out of stock. Again I went on the site to look at alternatives only to discover they were showing as in stock again, so I ordered. Guess what, I received a further email the very next day to say they were out of stock again. This happened a total of 5 times so I never received my order.
They sent me the completely the wrong shoes (size and style - good job I opened the box in advance of Christmas to check as it felt too heavy for running trainers). I complained and asked for the correct items to be sent. They just told me to return and await a refund that could take up to 20 working days to process, and re-order (essentially putting me out of pocket). It was not my mistake and the shoes were supposed to be a Christmas present. Not even an apology, or even a mere acknowledgement of their mistake. I have returned and purchased elsewhere. They still wouldn’t ship the trainers they were supposed to send in the first place when they told me that they have got my return, without me paying again.As requested, I completed a customer review. As it was negative it was rejected for the website. I also realise that 14 days is the minimum consumer rights standard for refund time so they are breaking the law by making customers wait so long. I am still yet to receive my refund.
0 out of 5 Unfortunately for customer services which is none existent. Ordered shoes which I am not able to wear as I wanted to change the colour. Emailed them 3 times and messaged them through their website twice and no reply or email. None existent customer services!!!!!!
No issue with the order, got same size as I always do with this brand. Left shoe perfect fit, comfortable and right foot so uncomfortable by the toe area it’s like a different style and can’t run in it. Contacted them sent pictures they tell me how to break them in. Not helpful at all when you can’t even walk in them I can’t see anything at the end of the toe area but no help as o don’t have the original packaging. I spent a”£180 pounds and can’t use them. So disappointed for such a well known sporting brand
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